Tenfold IT Blog
- The Tenfold IT Blog is a source for in-depth, highly researched, and original work about technological advancements, security developments, and a host of other topics. Our articles are contributed from employees who are directly involved in leading Tenfold's IT department; who understand what's important to highlight vs. what's background noise; and who have years of experience building their expertise.
Maximizing Your Call Center’s CTI Efficiency
These days, it’s hard to operate a high-quality call center without CTI. However, you may have noticed that your calls are simply not bringing in the kind of business you want or need to succeed. That’s because you haven’t maximized your CTI efficiency. Successful CTI management isn’t as simple as just setting up the software … Continued
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Is Your Phone System Outdated?
The rotary phone is out. The touch-tone phone is out. The land-line phone is out? For businesses focused on customer service, phone systems are no longer a means to communicate over long-distances. Since internet messaging, email, and web-conferencing have brought global businesses closer and closer together, the goal of having a phone system now is customer service. … Continued
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6 Ways Your CRM and Phone Integration Saves You Money
Mobile technology is blurring the traditional lines between telecommunication, personal computing, entertainment and business management systems. With so many uses combined into multiple technological platforms (phone, tablet, PC, cloud) CRM and phone integration gives your business several advantages over using separate technological platforms. The following six attributes of an integrated phone and CRM system will save your … Continued
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Shouldn’t Your CRM Automatically Log Calls?
Customer relationship management is an extremely challenging problem for businesses. Sales professionals depend on sophisticated Customer Relationship Management systems (CRMs) to automate their sales and marketing processes, track all aspects of digital customer interactions, and provide critical data and analytics that drive business decisions at all levels. These advances create more efficient and effective customer … Continued
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