Zoho Corporation is a technology company based in India that offers a cloud-based software suite and SaaS applications for businesses.
The company’s roots can be traced back to 1996 when it was founded by Sridhar Vembu and Tony Thomas under the name AdventNet Inc. It started out as a network management framework provider for telecommunications and network equipment vendors.
Zoho Corporation expanded its operations to Japan in 2001. Four years later, it boarded the bandwagon of cloud applications by launching Zoho Writer, its first cloud business app. The same year also saw the launch of Zoho CRM – the company’s all-time bestselling application.
Zoho reached its first huge milestone of one million users in 2008. Today, the company has over 25 million users all over the globe with offices in Singapore, Japan, and China. Its headquarters are in Chennai, India.
Though Zoho offers a suite of products focusing on network management and IT management, by far its most popular product is the Zoho CRM – full-featured software that lets users close more deals in less time. It offers multichannel support, allowing users to reach customers via phone, live chat, email, social media, and even in person.
Zoho CRM can also measure and manage sales performance with its advanced CRM analytics, which makes it easy to spot patterns and forecast trends. Zoho CRM’s Blueprint allows workflow automation, ensuring everyone on the team follows the right processes in the absence of constant monitoring.
Another customer favorite is Zoho Desk, which is the industry’s first context-aware helpdesk software that aids the delivery of excellent customer service. It provides the best automation tools to help customers reach out using a variety of channels. It also helps create a community where customers can find answers to questions on their own and with the help of their peers.
Zoho has recently been awarded the ISO/IEC 27001:2013 certificate by the British Standard Institute for its Information Security Management System. This recognition is given to organizations that comply with high global standards.
Apart from that, Zoho was selected as one of the Awesome Applications by The Sleeter Group for 2012-2013. InfoWorld also recognized Zoho’s suite of online collaborative productivity applications as the Best Office Alternative in the 2009 Technology of the Year Awards.
Zoho made PC World’s list of 100 Best Products twice in 2007 and 2008. PC World also included Zoho Notebook in the 25 Most Innovative Products of 2008.