Connect your Zendesk and 3com NBX using Tenfold to automatically track and
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About 3com NBX
The 3Com NBX 100 Phone System, the first commercially available IP PBX product, introduced the world to the value of networked telephony in 1998. The most popular IP-PBX system in the world, it delivers exceptional investment... Read more
Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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About 3com NBX
3Com Corporation was a telephone communications company that specialized in computer network infrastructure products. Founded in 1979 and based in Santa Clara, California, the company focused on ethernet technology and computer networking. 3Com was founded by Bruce Borden, Howard Charney, Robert Metcalfe and Greg Shaw. Products developed by the company included IP voice systems, wireless access points and controllers, network interface controllers and switches, and intrusion prevention systems. The company acquired H3C Technologies in 2007 and sold products under the 3Com, H3C and TippingPoint names around the world. Today, 3Com doesn’t operate as an entity. In 2010, Hewlett-Packard acquired the company.
3Com manufactured a wide range of private branch exchange (PBX) systems for small and medium-sized businesses. The 3Com NBX 100 was one of the most popular. Devised in 1998, the phone system supported up to 200 devices and 100 PSTN lines and connected remote workers with other employees via the internet. Users could also integrate other applications, such as customer relationship management tools, which helped them engage with their customers more effectively. The 3Com NBX 3102B was designed to enhance the quality of voice conversations. Other products manufactured by the company include modular switches, fully managed fixed switches, unmanaged switches, and web managed switches. Another product is 3Com Audrey, which was initially released in 2000. This internet appliance played audio files and synchronized with other devices. The product was discontinued in 2001.
3Com had won a number of accolades before it became part of Hewlett-Packard. The company received the award for “Most Innovative IBM System” at the IBM PartnerWorld Beacon Awards in 2007. In 2003, 3Com’s embedded firewall was named the “Best New Security Solution” by SC Magazine. That same year, the company won three awards at the Asia Computer Weekly Readers`Choice Poll.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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