Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Zendesk, allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
Skype for Business is a UC platform that expedites communication for businesses. The product has been developed by Microsoft. Skype for Business was previously known as Microsoft Office Communicator and Microsoft Lync and was launched in 2015. Skype for Business replaced Windows Messenger on the Windows operating system. The application is available for Windows and Mac computers and iOS, Android and Windows Phone devices. Communication between users takes place on the instant Lync Server and delivers messages to a wide range of instant messaging networks. Skype Technologies, part of the Microsoft group, operates from offices in Redmond, Washington, and Luxembourg City, Luxembourg. Qi Lu is Skype’s executive vice president; Gurdeep Singh Pall serves as the company’s corporate vice president. Skype was founded in 2003 and has around 500 employees.
Skype for Business offers users features like instant messaging, video conferencing and VoIP. It allows businesses to communicate with customers and clients around the world. Users can access contacts from Microsoft Outlook and can collaborate on projects via Microsoft Office. The software shows users when contacts are online, too. Other features include auto attendants, screen sharing and virtual meeting rooms for up to 250 people. Users can also view, share and edit Microsoft Whiteboard and Microsoft PowerPoint documents. With Skype for Business, companies can manage employee conversations with access controls and security features, and all conversations that take place on the platform are encrypted. In addition, users can integrate Skype for Business with other applications, including business analytics tools. These provide businesses with valuable intelligence about call data.
Skype has won a multitude of awards since its inception. In 2011, the company won a Webby Award for “Best Practices.” A year later, Skype scooped three further Webby Awards, including the People’s Voice Award for “Best Use of Device Camera” and the People’s Voice Award in the “Social (Tablets and All Other Devices)” category.
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