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Unify, formerly Siemens Communications Systems, is one of the world’s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global... Read more
Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Founded in 1847 as a telegraph company, Siemens has gone through many transformations in communications. The German conglomerate, which has been public since 1897, established Siemens Communications Systems in 1978 to focus on information and communication technology (ICT). In late 1998, the communications division was refocused on developing Internet-based network technologies. To aid with the development, Siemens acquired American companies Castle Networks Inc and Argon Networks Inc. In 2006, Siemens Communications split into two divisions, one of which merged with Nokia. The other became Siemens Enterprise Communications and aimed to develop end-to-end communications solutions. Seven years later, Siemens Enterprise Communications was re-branded as Unify. In 2015, two years after the re-branding, Unify was purchased by Atos, an IT services company. Although Unify retains its Siemens heritage in its name and technology, the company is no longer affiliated with Siemens.
Unify is focused on unified collaboration and communication software. Circuit, an application released by Unify in 2014, enables business collaboration through a virtual conference room. As an application, Circuit can be installed on any device and works on laptops, tablets and mobile phones. The service also provides content storage with a contextual search. Circuit works in tandem with other Unify services such as OpenScape, an enterprise VoIP solution. OpenScape can support from 100 to 500,000 users with product derivations such as OpenScape UC, OpenScape Enterprise Express and OpenScape 4000. A selection of different desk phones and wireless phones are also sold under the OpenScape name. Unify also has services for contact centers, known as OpenScape Contact Center Agile and Enterprise. These services allow contact centers to route customer inquiries, manage calling records, adjust agent workflow and manage campaign strategies. For those that do not have a physical contact center, there is the OpenScape Cloud Contact Center, which integrates with multiple CRM options.
Although Unify has only been a separate company since 2013, it has already started to collect awards for leadership and excellence. In late 2013, Unify received the Frost and Sullivan Market Leadership Award, which is presented to the company that captures the largest market share within its industry. More recently, a Bulgarian Unify Shared Services Center won the Shared Service Center of the Year Award. To win the award, Unify defeated teams from powerhouses like Coca-Cola, Cargill, and AIG. Unify continues to expand its reach. In early 2017, the U.S. Department of Defense added Unify to its approved products.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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