Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Shoretel Sky
ShoreTel Sky is a cloud-based phone system manufactured by Sunnyvale, California-based telecommunications vendor ShoreTel. The product was launched in 2012 and is one of several telephony products that have been manufactured by the ShoreTel brand over the years. In 1998, ShoreTel launched its first IP telephony installation, just two years after the company was formed. In 2003, ShoreTel released its first UC platform and mobility solution. The company has also acquired several brands since its inception. It acquired Agito Networks in 2010; M5 Networks in 2012; and Corvisa in 2016. Don Joos serves as ShoreTel’s CEO. The company employs around 975 people.
ShoreTel Sky is a suite of products that come with features such as video conferencing, instant messaging, call recording, desktop sharing and peer-to-peer video. There are also several analytics tools, which let businesses track call data and measure the performance of agents and sales reps. Real-time reports provide users with in-depth business intelligence. Businesses can then use this data for marketing campaigns, lead generation and customer retention. ShoreTel Sky products include ShoreTel Sky Mobility, which lets users access desktop data from their smartphone. The application offers features like call transfer, phone directories, and extension dialing. ShoreTel Sky Advanced Application optimizes a company’s customer relationship management (CRM) and enterprise resource planning (ERP) systems. Users can track leads more effectively, improve workflows and manage day-to-day business operations from their desktop or smartphone. This platform also makes it easier to segment customers for marketing purposes.
ShoreTel Sky has been nominated for and won several awards over the years. In 2013, the ShoreTel Sky Portal with Call Flow Editor product was recognized for “Exceptional Innovation” at the Communications Solutions Product of the Year Awards. That same year, ShoreTel Sky was named “Product of the Year” by Internet Telephony.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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