Connect your Zendeskand Samsung using Tenfold to automatically track and log every
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Specialising in IP business phone systems Samsung has created the OfficeServ converged communication systems,integrating the latest developments in Voice Over Internet Protocol (VOIP) technology with the intelligence and... Read more
Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Samsung OfficeServ and SCM Express integration is the combination of two business communication systems produced by Samsung: OfficeServ and Samsung Communications Manager (SCM). Samsung, based in Seoul, South Korea, is one of the world’s biggest tech brands, with more than 489,000 employees. The company was founded in 1938 and specializes in consumer electronics and telecommunications products like PBX phone systems. Lee Kun-hee currently serves as Samsung’s chairman; Lee Jae-yong is the company’s vice chairman. Users who integrate OfficeServ with SCM can benefit from a comprehensive call management system that allows them to track call data and make phone calls over the internet.
Samsung’s OfficeServ system blends VoIP technology with traditional communications and supports up to 480 phones at a single site. There have been several versions of the OfficeServ system. The OfficeServ 7400 for Business, for example, supports regular voice communications, IP-based data communications, VoIP and wireless communications. Businesses use this technology to streamline call processing and better serve their customers and clients. SCM, on the other hand, supports up to 512 users and comes with a built-in session border controller. Designed for mobility management, the system features smart routing and smart handover, and can transfers calls between desktop phones and mobile phones over a cellular network or Wi-Fi. Embedded apps offer features such as call recording, voice conferencing, caller ID and video calling. The integration of OfficeServ and SCM provides users with more flexibility over call management processes and helps companies scale their telecommunications operations.
Samsung has won countless awards for its products. In 2016, the company received more than 100 awards at the Consumer Electronics Show in categories such as home entertainment, mobile, and home appliances. Samsung’s OfficeServ product was selected as an “Editor’s Choice” by Business Info magazine in 2005 and awarded for “Good Value” by What to Buy for Business Magazine in 2006.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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