Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Zendesk, allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
Netsapiens, Inc. is a San Diego-based corporation that aims to simplify the delivery of voice and multimedia services with its customized VOIP and unified communications (UC) software. Incorporated in 2002 by a group of experienced industry veterans with roots in the initial VOIP days, Netsapiens launched SNAPsolution in 2006. Building on their experience, extensive market research, education, and testing, SNAPsolution is Netsapiens’ core product to this day. In 2015, Netsapiens expanded their headquarters into a new corporate office to allow them to add more employees and a training center for clients. Today the company is rapidly growing but remains agile and innovative to keep pace with the latest technologies.
Netsapiens offers its core product, SNAPsolution and offers it up as “Unified Communications for a Unified Experience”. SNAPsolution is a comprehensive mix of services and added feature-sets for service providers as well as enterprise customers. Included features are SIP trunking, WebRTC, call center applications, call recording, device provisioning, analytics, as well as linking ITSPs with video conferencing and web phone applications. The product is customized to each partner’s needs and offers them flexibility in an easy to use platform. SNAPsolution components and features are designed to be bundled and work together as an all-inclusive package but can be offered to customers “as needed” as flexible software as a service (SaaS).
Netsapiens was named the winner of a pair of awards at the WebRTC Conference & Expo 2015 in Miami, Florida after demonstrating their SNAPsolution for the attendees and judges at the conference. The company awarded the Ready Now Award that is designed for software that can quickly be implemented and enhance a company’s communications. Additionally, Netsapiens received the Audience Choice Award which was voted on by attendees after seeing a demonstration of a seamless integration of Web-Based Real-Time Communications (WebRTC) with an established, hosted PBX system.
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