Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate NEC and Zendesk Now

Connect your Zendesk and NEC using Tenfold to automatically track and log every call instantly

NEC + Zendesk

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About NEC

NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably...
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About Zendesk

Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Zendesk, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Zendesk

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Zendeskintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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NEC Compatibility

The NEC Models supported are:

Zendesk Compatibility

We work with all versions

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