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NEC offers a wide range of phones and applications that help businesses benefit from greater productivity. The UNIVERGE family of desktop phones, in-building wireless systems, and softphones help workers quickly and reliably... Read more
Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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Nippon Electric Company (NEC) was founded in 1899 in Tokyo, in partnership with the U.S company Western Electric (currently, Alcatel-Lucent). The first Japanese company to partner with a U.S firm, NEC has a rich legacy of technological innovation in the telecommunications sector. Today, NEC is a leading global player in the IT and network technologies domain. Telecommunications is only a small component of business for the company that provides a host of products and services that range from IT outsourcing and big data solutions to developing systems to predict landslide risks.
NEC offers several IP PBX phone systems to address different needs. The IP-enabled SL1000 is an affordable, easy-to-use device phone that addresses the needs of small and emerging businesses. It combines the functionalities of IP phone, multiline telephones, and facsimiles. The device’s scalable architecture allows it to be extended to 128 trunk lines (230 ports). It’s power-efficient and has conference call, automated attendant, call forwarding, and door-phone connectivity features. The UNIVERGE SV9100 IP PBX/PABX is also targeted at the SMEs. The UNIVERGE SV9300 has advanced features which include a Comprehensive Contact Center suite and is scalable up to 2048 resource ports. It is compatible with a broad range of devices and software. The UNIVERGE SV9500 delivers all the same features with Premier IP unified communications and is expandable up to 192,000 (FCCS network). UNIVERGE 3C offers comprehensive unified communication solutions to address all the collaboration needs of a company. SP350 Softphone is an application that enables high-quality audio calls and video conferencing via desktops.
The company’s DT series offers a range of IP-enabled desktop phones with easy navigation, VoIP encryption, and Bluetooth support. NEC’s IP DECT series combines DECT technology with IP technology to save costs and improve efficiency and is suitable for large office campuses. In select markets, the company still sells its basic analog phones and DT series—entry-level digital phones with interactive interface.
NEC has several awards and recognitions to show for its roles as a leading innovator in telecommunications for over a century. Recently, it was included in the list of 2017 Global 100 Most Sustainable Corporations in the World. Forbes ranked the company at number 452 in its “Global 500 2016” list. Nippon has been a part of the ‘FTSE4Good Global Index’ for 13 consecutive years, and in 2014 it was named one of Top 100 Global Innovators by Thomson Reuters.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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