Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Zendesk, allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
MiVoice- a product created and distributed by Mitel, a Canadian company that focuses exclusively on voice-over-internet protocol (VoIP) product– provides small- and medium-sized businesses unified communications solutions. Although Mitel was founded in 1972, the current form of the company came in 2001, when Mitel split in half, separating its semiconductor section of the business from its telecommunications. Becoming Mitel Networks, the telecommunications offshoot offers click-to-call communications, voice over WiFi, MiCloud (cloud platforms), and MiVoice (unified communications).
MiVoice is split into several products: MiVoice Office 250, MyVoice Business, MiVoice MX-One. MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
With MiVoice Office 250 and MiVoice Business, companies can connect employees in the office, at home, or on the road. Moreover, Office 250 provides users with a myriad of ways to connect, including voice call and video and audio conferences. In addition, Office 250 provides features that make connecting more convenient, such as automatic call distribution, hot desking, twinning, mobile hand-off, teleworking and reporting. MiVoice Business is an integrated phone system that provides mobility (users can log in from any desk), unified messages access, web-based management, and can be operated across any LAN/WAN infrastructure.
MiVoice MX-One is the broader multimedia communications service that can enable unified communications over wide geographical distances. MX-One provides users with the ability to utilize services over one network (whether fixed or mobile, public or private) as a single infrastructure, accessible everywhere simultaneously on multiple devices.
Mitel is an award winning company whose products have been named communications solution provider of the year by Internet Telephony Magazine in 2016. More specifically, CommsTrader review of MyVoice Business calls it the “future of business communications solutions,” as it allows businesses to run phones on the premises or through the cloud, providing maximum flexibility and usability for its business customers.
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