Integrate BluIP and Zendesk Now

About BluIP

BluIP is a privately held corporation co-founded as a foreign corporation in California in 2011 by Edwin Martirosyan, who currently serves as its CEO. It has an estimated 47 employees and has approximately $3.1 million in revenue annually. BluIP is a wholesale provider for the SMB and LE markets of cloud-based unified communications and voice technology and utilizes both public and private redundant connections for their geo-redundant network to ensure the most secure network in the cloud space. SIP trunking allows them to convert existing PBX or IP-PBX into technically advanced solutions. They specialize in IP-PBX, SIP trunking, enhanced call center, IP call recording and IP fax solutions.

BluIP delivers carrier-grade, geo-redundant, cloud-based IP voice service and advanced technology IP-PBX solutions designed for growth. Fully customizable and expandable virtual call center with multi-site extension-to-extension dialing. SIP trunking reduces call transfers between remote locations, and it seamlessly integrates with leading CRM tools, such as Salesforce, Sage, and SugarCRM. It is engineered with multi-tenant and dual direct connection capabilities. Consolidating Hosted PBX and data services for reliability increases flexibility, saves money, and administrative time. Network hardware and software are built by the top names in the industry – Cisco, BroadSoft, IBM and ACME Packet. VoIP capabilities with SIP trunking are deployed to legacy phone systems to extend their useful life. Customized and hosted call center provides a centralized platform to reduce costs and maximize efficiency. Low usage is no problem because customers only pay for what they need through a secure cloud environment. The ability to mine recordings either live or later allows for data analysis and trending for a more directionally focused business.

BluIP was voted one of 2017’s Top Ten VoIP Solution Providers by Enterprise Networking Magazine and was awarded the 2017 Product of the Year Award by Internet Telephony Magazine.

About Zendesk

Zendesk is a customer service software company that aims to build better customer relationships.

Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.

The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.

Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.

Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.

Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.

Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.

As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.

In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.

FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.

Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.