Connect your Zendesk and Alcatel using Tenfold to automatically track and
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Alcatel Home & Business Phones offer innovative, high quality, state-of-the-art fixed-line communication devices for homes and businesses. Alcatel phones and monitoring solutions are designed, developed and marketed... Read more
Zendesk builds software for better customer relationships. Zendesk products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Zendesk,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Zendesk
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Zendeskintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Alcatel-Lucent was a telecommunications company based in Boulogne-Billancourt, France. They delivered software, mobile phone hardware, and IP technologies to customers around the world, and operated in over 130 countries. Michel Combes was the company’s chief executive officer and Philippe Camus was the executive chairman of the board. The company also owned Bell Laboratories, a large research facility that specialized in information and communications technology. Employees at Bell Laboratories won a total of eight Nobel Prizes. Alcatel-Lucent became part of Nokia in January 2016. However, the Alcatel name still appears on various mobile phone handsets. These devices are issued under a license by TCL Corporation, a Chinese electronics company. TCL purchased a 55 percent stake in the Alcatel brand in 2004, and Alcatel-Lucent owned the remaining 45 percent; however, TCL acquired Alcatel-Lucent’s share the following year. Today, TCL Mobile Limited, part of TCL Communication, is listed on the Hong Kong Stock Exchange and operates three businesses: Alcatel, TCL Mobile Phones, and Brand Design Lab.
Alcatel no longer makes PBX systems and focuses on mobile services instead. However, many businesses still use the company’s PBX models for communicating with customers and clients. Previous models include the Alcatel 4400 system, also known as the OmniPCX Enterprise, and the Alcatel 4200. These platforms include data and internet IP capabilities and preconfigured servers for voice integration. New Alcatel products include smartphones, tablets and feature phones, which come with a range of screen sizes. These devices, sold under the Alcatel brand, are available in more than 160 countries and are marketed to a younger audience. In the third quarter of 2016, telecommunications research company IDC named TCL Communication the no. 7 global phone manufacturer, the no. 7 global tablet manufacturer, and the no. 10 global smartphone manufacturer. TCL Communication continues to invest in new technology and wants to expand the Alcatel brand.
Alcatel-Lucent won various accolades before it became part of Nokia. The company scooped the award for Industry Group Leader for Technology Hardware and Equipment sector at the 2014 Dow Jones Sustainability Indices review and was named one of Thomson Reuters’ Top 100 Global Innovators for four consecutive years. In 2012, MIT’s Technology Review named Alcatel-Lucent one of the world’s most innovative companies and highlighted the Alcatel-Lucent lightRadio product as a key innovation. That same year, Alcatel-Lucent won the Mobile World Congress Best Infrastructure Technology Award for the same product. Also, the Alcatel One Touch 818 and One Touch 355 Play models received an award for design from the Hanover-based organization International Forum Design.
Zendesk is a customer service software company that aims to build better customer relationships.
Founded in 2007, Zendesk was the brainchild of Mikkel Svane, Alexander Aghassipour, and Morten Primdahl – all former employees in the customer service industry. They created Zendesk as a straightforward and intuitive solution to customer tracking and incident reporting problems that they used to encounter in their day jobs.
The trio received $500,000 in seed funding from angel investor Christoph Janz in 2008. It was followed the next year by a $6 million series B funding from Charles River Ventures and Benchmark Capital. From Copenhagen, Denmark, the Zendesk headquarters moved to San Francisco, California.
Zendesk debuted on the New York Stock Exchange in 2014 with the ticker symbol ZEN and an IPO price of $9 per share. The company now has over 1,600 employees and serves 87,000 customers in over 150 countries. It has offices in London, Madison, Manila, Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo.
Zendesk offers a suite of products that work together to help improve customer relationships. One of the most popular is Zendesk Support – a simple system that tracks, prioritizes, and solves customer support tickets. It is backed by experts (called the Advocate Team) that provide worldwide support through a variety of channels. It also has a Success Team that can work as an extension of the user’s own team, helping them create strategies and set goals to optimize the customer service experience.
Another well-loved product is the Zendesk Help Center, which delivers seamless self-service experiences to reduce support requests. It features a fully customizable Help Center, a knowledge base, an online community, and a self-service portal.
Users can also make themselves available across multiple channels through Zendesk Chat, Zendesk Talk, and Zendesk Message.
As one of the most popular CRM platforms on the market, Zendesk has been the recipient of numerous awards and recognitions.
In 2011, Zendesk won Best Relationship Management Solution at the SIIA CODiE Awards, the industry’s only peer-reviewed awards program. It also won in the Most Innovative Use of Big Data in the Cloud category of the 2014-2015 UK Cloud Awards Program.
FastCompany also ranked Zendesk fifth on its list of the Most Innovative Companies in Enterprise Software last 2016.
Zendesk founder Mikkel Svane has received accolades as well, including his inclusion in the Inc. Founders List in 2016 and Inc. Magazine’s Top 40 CEOs to Watch in 2015.
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