3 CX is a unified communications solutions provider headquartered in Nicosia, Cyprus. Nicolas Galea started the company in 2005 and still serves as its Chief Executive Officer. Despite a workforce of about 200 employees, the company has established a formidable global presence with offices in Australia, South Africa, the United States of America, and several locations across Europe. In an industry otherwise dominated by proprietary software solutions, 3 CX has found success with its open standards Internet Protocol Private Branch Exchange (IP PBX). A 100% channel company, 3 CX has a diverse list of clients which includes corporate giants such as Boeing, Harley Davidson, McDonald’s and Hugo Boss.
3 CX’s IP PBX provides an affordable and efficient alternative to proprietary solutions. It is easy to install and use, and helps cut down on IT maintenance costs while boosting productivity. It offers companies a complete unified communications package that includes integrated WebRTC web conferencing, softphones for Mac and Windows. 3CX also provides smartphone clients that are compatible with Android, iOS, and Windows phones, and allow users to configure their own extensions.
With visual interface and voice functionalities, the 3CX Voice Application Designer is easy to edit and manage. 3 CX also offers both on-premise and cloud hosting options. 3CX’s free PBX edition is capable of supporting up to 8 simultaneous calls while standard (on-premise), pro, and enterprise editions are capable of supporting more than 1,024 simultaneous calls. The pro and enterprise versions of the software also offer easy integration with different CRM systems including Salesforce and Microsoft Dynamics. These versions can also be integrated with help desk software such as Zendesk. The 3CX Cloud PBX Server offers greater flexibility and connectivity without compromising on functionalities, while the 3CX Hosted PBX option helps companies cut down on initial hardware costs. 3CX’s Hotel Module addresses the needs of the hospitality industry with special functionalities such as check in/out, do not disturb, CDR/SMDR billing.
The technologically advanced IP PBX by 3CX has shown that even open protocol solutions can be innovative and secure. Frost and Sullivan recognized 3 CX with the 2015 Price/Performance Value Leadership Award. It was awarded the “Best SME on Premise System” at the Comms National Awards, 2015. CRN named it one of the Top Tech Innovators in 2015 and the 3CX WebMeeting was awarded the winner in the Software Productivity category at the 2015 CRN Tech Innovator Awards. 3CX also won the Best Enterprise On-Premise Solution at the Comms National Awards, 2014.