SugarCRM Nortel
Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Nortel and SugarCRM Now
Connect your SugarCRM and Nortel using Tenfold to automatically track and log every call instantly
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About Nortel
Nortel Networks Corporation, formerly known as Northern Telecom Limited, Northern Electric and sometimes known simply as Nortel, was a multinational telecommunications and data networking equipment manufacturer headquartered...
Read moreAbout SugarCRM
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. With Sugar’s all-inclusive functionality, anyone can be a game-changer, bringing...
Read moreAbout Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in SugarCRM, allowing them to work together, and streamline the customer experience.
Read more Tenfold automatically captures every interaction and natively integrates with all communication platforms including SugarCRM
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and SugarCRMintegration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Actions from your calls to SugarCRM




















Nortel Compatibility
Supports BCM / Norstar models.
SugarCRM Compatibility
Tenfold works on all flavors of SugarCRM; On Premise and OnDemand.
- SugarCRM Community Edition (CE)
- SugarCRM Pro
- SugarCRM Corporate
- SugarCRM Ultimate
- SugarCRM On Demand
- SugarCRM Open Cloud (European On Demand)
Versions:
- 6.4.x
- 6.5.x
- 6.6.x
- 6.7.x
- 7.0.x
- 7.1.x
- 7.2.x
- 7.5.x