Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Genesys PureCloud and SugarCRM Now

Connect your SugarCRM and Genesys PureCloud using Tenfold to automatically track and log every call instantly

Genesys PureCloud + SugarCRM

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About Genesys PureCloud

The PureCloud Platform provides the foundation for the future of communication. Whether you want to spur teamwork on Collaborate or connect to your customers with PureCloud, our customer engagement platform offers the strength and flexibility to make...
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About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. With Sugar’s all-inclusive functionality, anyone can be a game-changer, bringing...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in SugarCRM, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including SugarCRM

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and SugarCRMintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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Genesys PureCloud Compatibility

We work with all versions

SugarCRM Compatibility

Tenfold works on all flavors of SugarCRM; On Premise and OnDemand.

  • SugarCRM Community Edition (CE)
  • SugarCRM Pro
  • SugarCRM Corporate
  • SugarCRM Ultimate
  • SugarCRM On Demand
  • SugarCRM Open Cloud (European On Demand)
Versions:
  • 6.4.x
  • 6.5.x
  • 6.6.x
  • 6.7.x
  • 7.0.x
  • 7.1.x
  • 7.2.x
  • 7.5.x

Hear from our Customers

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