Connect your SugarCRMand Fonality using Tenfold to automatically track and log every
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Fonality’s business phone systems come bundled with unified communications software – a powerful combo that’ll help you sell, service, and collaborate with ease. Founded in 2004... Read more
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. With Sugar’s all-inclusive functionality, anyone can be a game-changer, bringing... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SugarCRM,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SugarCRM
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SugarCRMintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
Founded in 2004 and based in Plano, Texas, Fonality started operating as a subsidiary of NetFortis, Inc in 2017. It has additional centers in Makati City, Philippines; North Sydney, Australia; and Culver City, California. Before the acquisition, Fonality had 30,000 clients and approximately 300,000 people who relied on the service every day in 41 countries. These customers are now combined with those at NetFortis. NetFortis CEO Grant Evans has maintained leadership of the new company. John Young is the vice president of sales. Fonality’s partners, including companies Spectrum Technologies, Apex Communications, and Zthernet, have been consolidated with NetFortis’ platinum business partners, including Bridgepointe Technologies, Intelisys and Sandler Partners.
Fonality provides a variety of phone services, including business phone systems, public and private cloud solutions, and hosted PBX phone systems. It also assists the business industry by offering hybrid PBX systems, unified communications solutions, and VoIP phone systems. Providing specialized solutions for the legal, insurance, service and technology, non-profit, education, and manufacturing industries, Fonality has a comprehensive suite of secure cloud solutions. Some of the most popular services include integrated call management and collaboration, mobile device integration, and unified communication, which allows callers to simultaneously connect with everyone at a company, as well as suppliers and customers.
Since Fonality’s inception, it has earned worldwide recognition and garnered many industry awards. Fonality received PCMag’s Editors’ Choice award and an “excellent” rating for their VoIP solutions, such as unified communications, call center capabilities, and call routing. Additionally, they have earned TMC’s Annual Telephony Product of the Year in 2011, 2012, and 2014 through 2017. Recognized for their contact center technology by Customer magazine, Fonality has been the recipient of more than 50 industry awards.
SugarCRM markets itself as a solution for complicated CRM platforms. It boasts a simple user interface, an industry-leading customer experience, and an intuitive customization platform.
Based in Cupertino, California, SugarCRM was founded in 2004 by Clint Oram, John Roberts, and Jacob Taylor. The startup received $2 million funding from American businessman and venture capitalist Josh Stein within the same year, allowing it to expand quickly. SugarCRM also received $86 million of venture capital from Draper Fisher Jurvetson, Walden International, New Enterprise Associates, and Goldman Sachs.
Now recognized as a CRM visionary and innovator, SugarCRM is used by more than two million users in over 120 countries and 26 languages. The private company operates from several global offices in New York City, Raleigh, London, Munich, Minsk, Mexico City, Sao Paulo, Sydney, and Hong Kong.
SugarCRM’s flagship product is Sugar, a web application that focuses on sales force automation, marketing campaigns, customer support, collaboration, mobile CRM, social CRM, and reporting. It can easily integrate with any application and can be optimized for use on several devices.
Sugar’s Sales CRM platform is used for account and opportunity management. It also creates a collaborative environment to harness the power of the whole organization. Other features of Sales CRM include process automation, pipeline management, sales analytics, mobile productivity, and sales prospecting.
The Customer Service CRM aspect of Sugar delivers rich insight by automating complex business processes and driving both internal and customer collaboration. Marketing is made easy through prospect and customer targeting, campaign management, lead management, and marketing analytics. Sugar also has native mobile apps for popular phones and tablets for maximum mobile productivity. Other features include flexible deployment options, activity streams, deep integrations, a self-service portal, and multicurrency support. The platform can be accessed in 35 languages, with 80 more available in language packs. It comes in three editions, namely Sugar Professional, Sugar Enterprise, and Sugar Ultimate.
SugarCRM has won a number of awards over the years. When it was just starting out, the company was named Project of the Month by Sourceforge. It won the 2015 CRM Excellence Award and the 2015 CRM Product of the Year from Network Computing Awards. It has also been named as PCMag’s Business Choice Award for CRM within the same year.
In 2016, SugarCRM was named as Customer Product of the Year by CUSTOMER Magazine. It was also recognized as a market leader by the CRM Market Awards. SugarCRM also made it to the Forbes Cloud 100 List.
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