Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Avaya and SugarCRM Now

Connect your SugarCRM and Avaya using Tenfold to automatically track and log every call instantly

Avaya + SugarCRM

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About Avaya

Avaya IP Office easily scales to 3,000 users at a single site or in up to 150 locations. Enable your mobile workforce to collaborate, and promote commerce any place, any time, and on any device. True plug and play reduces...
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About SugarCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market. With Sugar’s all-inclusive functionality, anyone can be a game-changer, bringing...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in SugarCRM, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including SugarCRM

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and SugarCRMintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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Avaya Compatibility

IP Office Series
IP Office series, such as IP Office 500  & IP Office 400.  You will need the “CTI Link Pro” license from Avaya.

Avaya Definity / Avaya Communication Manager
Release 7 or later Avaya Communication Manager: CM3 or later
A separate TSAPI or Avaya Enablement Server (AES) v3+ server is required

Avaya BCM Series
Firmware Versions: BCM 200 & 400: Release 4.0 BCM 50: Release 2 BCM 450: Release 1
Dedicated LAN CTE Dedicated LAN CTE license (One)

Avaya Aura Contact Center

All versions supported.

Avaya CS1000
– Is probably supported, some additional research on our end would be needed.  Check with us if interested.

 

SugarCRM Compatibility

Tenfold works on all flavors of SugarCRM; On Premise and OnDemand.

  • SugarCRM Community Edition (CE)
  • SugarCRM Pro
  • SugarCRM Corporate
  • SugarCRM Ultimate
  • SugarCRM On Demand
  • SugarCRM Open Cloud (European On Demand)
Versions:
  • 6.4.x
  • 6.5.x
  • 6.6.x
  • 6.7.x
  • 7.0.x
  • 7.1.x
  • 7.2.x
  • 7.5.x

Hear from our Customers

Tenfold is trusted by the companies you rely on everyday

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