Connect your SmartOfficeand Samsung using Tenfold to automatically track and log every
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Specialising in IP business phone systems Samsung has created the OfficeServ converged communication systems,integrating the latest developments in Voice Over Internet Protocol (VOIP) technology with the intelligence and... Read more
SmartOffice, the customer relationship management (CRM) solution from Ebix, was designed to help financial services professionals tackle critical tasks.SmartOffice has the power necessary to serve as the backbone of financial... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SmartOffice,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SmartOffice
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SmartOfficeintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Samsung OfficeServ and SCM Express integration is the combination of two business communication systems produced by Samsung: OfficeServ and Samsung Communications Manager (SCM). Samsung, based in Seoul, South Korea, is one of the world’s biggest tech brands, with more than 489,000 employees. The company was founded in 1938 and specializes in consumer electronics and telecommunications products like PBX phone systems. Lee Kun-hee currently serves as Samsung’s chairman; Lee Jae-yong is the company’s vice chairman. Users who integrate OfficeServ with SCM can benefit from a comprehensive call management system that allows them to track call data and make phone calls over the internet.
Samsung’s OfficeServ system blends VoIP technology with traditional communications and supports up to 480 phones at a single site. There have been several versions of the OfficeServ system. The OfficeServ 7400 for Business, for example, supports regular voice communications, IP-based data communications, VoIP and wireless communications. Businesses use this technology to streamline call processing and better serve their customers and clients. SCM, on the other hand, supports up to 512 users and comes with a built-in session border controller. Designed for mobility management, the system features smart routing and smart handover, and can transfers calls between desktop phones and mobile phones over a cellular network or Wi-Fi. Embedded apps offer features such as call recording, voice conferencing, caller ID and video calling. The integration of OfficeServ and SCM provides users with more flexibility over call management processes and helps companies scale their telecommunications operations.
Samsung has won countless awards for its products. In 2016, the company received more than 100 awards at the Consumer Electronics Show in categories such as home entertainment, mobile, and home appliances. Samsung’s OfficeServ product was selected as an “Editor’s Choice” by Business Info magazine in 2005 and awarded for “Good Value” by What to Buy for Business Magazine in 2006.
SmartOffice was developed by Ebix Inc., founded in 1976 in Atlanta, Georgia. The company went public in 1987 and is traded on the NASDAQ under the ticker symbol EBIX. Ebix is headquartered in John’s Creek, Georgia, and led by chairman and CEO Robert Raina. The company has several offices across the USA including Los Angeles, San Diego, Pittsburgh, Miami, Park City, Columbus, Dallas, and Portland. Ebix also has offices in Australia, New Zealand, Singapore, China, Japan, Canada, and India. Ebix has a global workforce of close to 5000 employees.
SmartOffice, powered by Ebix, is an enterprise services solution for insurance companies and financial advisors. Early this year, SmartOffice partnered with TeamDrive Systems to launch the first enterprise productivity tool with end-to-end encryption. Ebix CRM, earlier known as E-Z Data, provides automated reporting capabilities, and agency management support to boost revenues. SmartOffice’s Agency Management Solution combines the functionalities of a CRM solution with those of an agency management system to help users perform business-critical tasks efficiently. Its intuitive dashboard also calculates commissions and generates client reports on-demand. The highly adaptable solution can be customized to suit the needs of any business.
SmartOffice’s software for financial advisors makes it easy for them to communicate with clients. It enables companies to handle new businesses, oversee operations, and communicate with advisors effectively. It can be effortlessly synced with Outlook Exchange to manage contacts. Its intuitive dashboard helps to track client information as well as other company news and events in one place. The highly secure software comes integrated with Department of Labor Compliance tools. Ebix partners with a host of other companies such as AIG, AXA, Blackberry, Advicent, and American National to deliver pre-built integrations to address different client needs.
In recognition of its role as supplier invested in the growth and development of its partner companies, SmartOffice was conferred the prestigious DSA Partnership Award for 2015-16. SmartOffice’s parent company, Ebix, has also won a range of awards for its contribution to e-Healthcare for the learning tool it built for Allergan.
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