SkySwitch Telecommunications was founded in 2013 by Eric Hernaez. This privately-owned company is headquartered in Lakeland, Florida. The 5-year-old company has a relatively small workforce of about 50 employees but is highly regarded for its services. The company’s Infrastructure as a Service (IaaS) model enables resellers to provide a unified communications and collaboration service (UCCaaS) under their own brand.
SkySwitch provides a white-label cloud-based communications platform with Hosted PBX, Hosted Call Center, and Web Conferencing. Existing telecom companies can leverage the SkySwitch infrastructure to provide unified communications and collaboration as a service to their subscribers. SkySwitch’s platform is built using cutting-edge SIP network architecture to provide the best Class 5 and IP-Centrex calling features. Its hosted PBX feature helps resellers save on infrastructure costs while making it easy and cost-effective to scale operations based on demand. Its web conferencing feature combines webinars, screen-sharing, video conferencing, and remote support with a single sign-in application.
The Contact Center as a Service (CCaaS) solution by SkySwitch is designed to optimize efficiency by making it easy to share resources. CCaaS has sophisticated call routing options, voice recording, and intelligent voice response features. SkySwitch also provides CTI integration and CRM phone dialler. The advanced SIP control features provide enhanced security. The flexibility of SkySwitch’s Voice API allows resellers to build their own applications to leverage its capabilities, and even Alexa has utilized this Voice API for some of its features. SkySwitch Instant Messaging is a secure app for business communication; and the company’s range of mobile apps with business class PBX features provides enhanced mobility. SkySwitch also provides billing and CRM solutions built on the Overgroup H2O platform that helps manage workflow and provides automated reporting. In addition to these, SkySwitch also provides Video Surveillance as a Service.
SkySwitch’s award-winning platform is interoperable with Yealink and Groundstream Inc’s solutions.