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About Shoretel Sky

ShoreTel Sky is a cloud-based phone system manufactured by Sunnyvale, California-based telecommunications vendor ShoreTel. The product was launched in 2012 and is one of several telephony products that have been manufactured by the ShoreTel brand over the years. In 1998, ShoreTel launched its first IP telephony installation, just two years after the company was formed. In 2003, ShoreTel released its first UC platform and mobility solution. The company has also acquired several brands since its inception. It acquired Agito Networks in 2010; M5 Networks in 2012; and Corvisa in 2016. Don Joos serves as ShoreTel’s CEO. The company employs around 975 people.

ShoreTel Sky is a suite of products that come with features such as video conferencing, instant messaging, call recording, desktop sharing and peer-to-peer video. There are also several analytics tools, which let businesses track call data and measure the performance of agents and sales reps. Real-time reports provide users with in-depth business intelligence. Businesses can then use this data for marketing campaigns, lead generation and customer retention. ShoreTel Sky products include ShoreTel Sky Mobility, which lets users access desktop data from their smartphone. The application offers features like call transfer, phone directories, and extension dialing. ShoreTel Sky Advanced Application optimizes a company’s customer relationship management (CRM) and enterprise resource planning (ERP) systems. Users can track leads more effectively, improve workflows and manage day-to-day business operations from their desktop or smartphone. This platform also makes it easier to segment customers for marketing purposes.

ShoreTel Sky has been nominated for and won several awards over the years. In 2013, the ShoreTel Sky Portal with Call Flow Editor product was recognized for “Exceptional Innovation” at the Communications Solutions Product of the Year Awards. That same year, ShoreTel Sky was named “Product of the Year” by Internet Telephony.

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