Enabling The Customer Engagement Hub Through Nextgen CTI

Connect Your CRM to ShoreTel Enterprise Contact Center Now

Leverage your existing CRM and display customer information instantly to your agents with Tenfold

ShoreTel Enterprise Contact Center + Tenfold

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About ShoreTel Enterprise Contact Center

Nippon Electric Company (NEC) was founded in 1899 in Tokyo, in partnership with the U.S company Western Electric (currently, Alcatel-Lucent). The first Japanese company to partner with a U.S firm, NEC has a rich legacy of technological innovation in...

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Single Unified View

Aggregating data into a Universal Data Layer (UDL) to empower reps with a single unified view of all relevant customer information when they need it most: during the interaction itself.

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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including ShoreTel Enterprise Contact Center

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and ShoreTel Enterprise Contact Centerintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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