Integrate Broadsoft and ShoreTel Enterprise Contact Center Now
Connect your ShoreTel Enterprise Contact Center and Broadsoft using Tenfold to automatically track and log every call instantly
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BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications... Read more
About ShoreTel Enterprise Contact Center
Have a multi-national call center that operates globally 24/7/365? Need a way to make your small start up appear as professional as the big guys? Mitel ECC is the contact center for you. With IP telephony, multi-modal communications tools, robust... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in ShoreTel Enterprise Contact Center, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including ShoreTel Enterprise Contact Center
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and ShoreTel Enterprise Contact Centerintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
BroadSoft is a publicly held company founded in 1998 by Michael Tessler and Scott D. Hoffpauir. It is a leading global technology innovator in cloud PBX solutions. Revenue in 2015 was $278 million. In 2013, they acquired Hosted IP Communications Europe Ltd. and Finocom AG. Their wholly owned subsidiaries – Placetel (Germany), and BroadSoft Japan – also provide cloud-based UC solutions. They have 41% of the market share and provide unified communication solutions for 25 of the world’s top 30 service providers in 80 countries. Their core values include diversity, innovation, empowering people and teams to remove barriers to human interaction.
BroadWorks allows service providers to deliver unified communications to customers by shifting legacy PBX infrastructures to cloud-based VoIP service. Carrier-grade software, mobile-ready cloud architecture, and the ability to deploy on any type of network lessens integration worries. It’s web scalable and allows multi-tenant use. Based on a modular software platform, the open environment enables the quick launch of new applications and operates in IMS, wireline, wireless, broadband, cable, 2G/3G/VoLTE and WiFi environments. It works on any type of network architecture and allows deployment of an extensive portfolio line of communications and collaboration, which is ideal for a business of any size. Back office functions include billing, provisioning, operations and support, and it is scalable and cost effective.
BroadSoft has won multiple awards, including Global Telecom Business: 2016 Chief Strategist of the Year, and Smart CEO: 2017 Smart CEO Award. They received the TMC Unified Communications Product of the Year in 2016 and 2017. In 2016, they received Frost and Sullivan’s Best Practices Award – APAC Hosted Telephony and Cloud UC Platform of the Year, Gartner’s UCaaS Magic Quadrant Award, Frost & Sullivan’s Hosted IP Telephony Award for Latin America, and were named Leader for Unified Communications and Collaboration by Aragon Research Globe.
About ShoreTel Enterprise Contact Center
Have a multi-national call center that operates globally 24/7/365? Need a way to make your small start up appear as professional as the big guys? Mitel ECC is the contact center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, ECC outshines the competition–and will make your team a star performer for your bottom line.
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