IP Office Series
IP Office series, such as IP Office 500 & IP Office 400. You will need the “CTI Link Pro” license from Avaya.
Avaya Definity / Avaya Communication Manager
Release 7 or later Avaya Communication Manager: CM3 or later
A separate TSAPI or Avaya Enablement Server (AES) v3+ server is required
Avaya BCM Series
Firmware Versions: BCM 200 & 400: Release 4.0 BCM 50: Release 2 BCM 450: Release 1
Dedicated LAN CTE Dedicated LAN CTE license (One)
Avaya Aura Contact Center
All versions supported.
– Is probably supported, some additional research on our end would be needed. Check with us if interested.
ShoreTel Enterprise Contact Center Compatibility We work with all versions