ActivePBX is a provider of PBX systems that sync data to the cloud. These systems allow users to access phone information from anywhere in the world. The company has developed technology that works with an internet connection, so users don’t...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including ShoreTel Enterprise Contact Center
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and ShoreTel Enterprise Contact Centerintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
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ActivePBX is a provider of PBX systems that sync data to the cloud. These systems allow users to access phone information from anywhere in the world. The company has developed technology that works with an internet connection, so users don’t need to install telecom hardware — common with traditional analog systems. A division of ActiveServe, Inc., ActivePBX was established in 2002 and has data centers in Florida (which serve customers on the east coast of the United States), Utah (which serve customers on the west coast), Singapore and the United Kingdom. The latter powers customers in countries across Europe. ActivePBX conducts the bulk of its operations from its Miami headquarters. Alex Gonzalez is the CEO and co-founder of the company.
ActivePBX has a wide range of phone systems, including the Polycom VVX 310. This handset features six lines, an integrated ethernet switch and programmable speed dial, and supports the VVX expansion module and VVX color expansion module. The Polycom VVX has up to 16 line appearances and speed dials, a 12-key keypad, video playback and video conferencing, one-button transferring and integrated Bluetooth technology. The company’s handsets also provide call analytics so users can track incoming and outcoming calls and gain valuable business intelligence. ActiveDial Mobile, an iOS and Android app, lets businesses access their PBX phone system call list from their smartphone. ActiveDial Desktop allows users to make calls and access data analytics from their desktop or laptop computer. This eliminates the need for a physical phone system. In 2017, ActivePBX launched a native application for Zoho CRM, letting callers access click-to-call services and manage customer relationships.
ActivePBX has won various accolades since its inception. The company was selected as one of the “Top Business Telephone Companies” in the July 2013 issue of South Florida Business Journal.