Have a multi-national call center that operates globally 24/7/365? Need a way to make your small start up appear as professional as the big guys? Mitel ECC is the contact center for you. With IP telephony, multi-modal communications tools, robust...
Tenfold automatically captures every interaction and natively integrates with all communication platforms including ShoreTel Enterprise Contact Center
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and ShoreTel Enterprise Contact Centerintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
Tenfold is trusted by the companies you rely on everyday
Have a multi-national call center that operates globally 24/7/365? Need a way to make your small start up appear as professional as the big guys? Mitel ECC is the contact center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, ECC outshines the competition–and will make your team a star performer for your bottom line.