Integrate RingCentral Office and Shoretel Connect Now
Connect your Shoretel Connect and RingCentral Office using Tenfold to automatically track and log every call instantly
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
About Shoretel Connect
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain.... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Shoretel Connect, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Shoretel Connect
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Shoretel Connectintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
About Shoretel Connect
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.
ShoreTel is a leader in VoIP communications, with a variety of products for small, medium and large businesses. These include Connect Cloud, which combines UC and VoIP technologies in the cloud. This flexible platform includes popular features like call blocking, call forwarding, and phone alerts. Call centers use this service: they access a dashboard and monitor call activity in real time, assess agent and queue statuses, create reports and share valuable data. Another service, Connect Hybrid, offers businesses a hybrid cloud solution. Users can download applications, includeing CRM and ERP integration apps, which allows companies to track customers and clients for more effective operations. Connect Common UC Platform was launched in 2015, after two years of planning and development. This platform has a single user interface and combines cloud-based and on-premise UC products. Other services include Connect OnSite and Flex Contact Center, a comprehensive solution for call center management. All of these platforms provide users with enhanced disaster recovery, so businesses can access data after an emergency like a storm or a flood, or a security breach.
ShoreTel has won a string of awards over the years. Its ShoreTel Connect service scooped the Unified Communications Product of the Year Award in 2016. The company also won Technology Provider of the Year at the 2016 IT Europa Awards and Best Telecommunication Website at the 2016 Web Awards. Other accolades include Best in Unified Communications and Collaboration at Network World Asia’s Product Excellence Awards, Best Midmarket Solution at the Xcellence Awards and Communication Solutions’ Product of the Year.
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