Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate iOS and Shoretel Connect Now

Connect your Shoretel Connect and iOS using Tenfold to automatically track and log every call instantly

iOS + Shoretel Connect

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About iOS

iOS is a mobile operating system created and developed by Apple, exclusively for its hardware. Tenfold instantly integrates with iOS and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business...
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About Shoretel Connect

ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain....
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Shoretel Connect, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Shoretel Connect

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Shoretel Connectintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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