Connect your Shoretel Connect and Broadsoft using Tenfold to automatically track and log every call instantly
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BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications... Read more
About Shoretel Connect
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain.... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Shoretel Connect, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Shoretel Connect
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Shoretel Connectintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
BroadSoft is a publicly held company founded in 1998 by Michael Tessler and Scott D. Hoffpauir. It is a leading global technology innovator in cloud PBX solutions. Revenue in 2015 was $278 million. In 2013, they acquired Hosted IP Communications Europe Ltd. and Finocom AG. Their wholly owned subsidiaries – Placetel (Germany), and BroadSoft Japan – also provide cloud-based UC solutions. They have 41% of the market share and provide unified communication solutions for 25 of the world’s top 30 service providers in 80 countries. Their core values include diversity, innovation, empowering people and teams to remove barriers to human interaction.
BroadWorks allows service providers to deliver unified communications to customers by shifting legacy PBX infrastructures to cloud-based VoIP service. Carrier-grade software, mobile-ready cloud architecture, and the ability to deploy on any type of network lessens integration worries. It’s web scalable and allows multi-tenant use. Based on a modular software platform, the open environment enables the quick launch of new applications and operates in IMS, wireline, wireless, broadband, cable, 2G/3G/VoLTE and WiFi environments. It works on any type of network architecture and allows deployment of an extensive portfolio line of communications and collaboration, which is ideal for a business of any size. Back office functions include billing, provisioning, operations and support, and it is scalable and cost effective.
BroadSoft has won multiple awards, including Global Telecom Business: 2016 Chief Strategist of the Year, and Smart CEO: 2017 Smart CEO Award. They received the TMC Unified Communications Product of the Year in 2016 and 2017. In 2016, they received Frost and Sullivan’s Best Practices Award – APAC Hosted Telephony and Cloud UC Platform of the Year, Gartner’s UCaaS Magic Quadrant Award, Frost & Sullivan’s Hosted IP Telephony Award for Latin America, and were named Leader for Unified Communications and Collaboration by Aragon Research Globe.
About Shoretel Connect
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.
ShoreTel is a leader in VoIP communications, with a variety of products for small, medium and large businesses. These include Connect Cloud, which combines UC and VoIP technologies in the cloud. This flexible platform includes popular features like call blocking, call forwarding, and phone alerts. Call centers use this service: they access a dashboard and monitor call activity in real time, assess agent and queue statuses, create reports and share valuable data. Another service, Connect Hybrid, offers businesses a hybrid cloud solution. Users can download applications, includeing CRM and ERP integration apps, which allows companies to track customers and clients for more effective operations. Connect Common UC Platform was launched in 2015, after two years of planning and development. This platform has a single user interface and combines cloud-based and on-premise UC products. Other services include Connect OnSite and Flex Contact Center, a comprehensive solution for call center management. All of these platforms provide users with enhanced disaster recovery, so businesses can access data after an emergency like a storm or a flood, or a security breach.
ShoreTel has won a string of awards over the years. Its ShoreTel Connect service scooped the Unified Communications Product of the Year Award in 2016. The company also won Technology Provider of the Year at the 2016 IT Europa Awards and Best Telecommunication Website at the 2016 Web Awards. Other accolades include Best in Unified Communications and Collaboration at Network World Asia’s Product Excellence Awards, Best Midmarket Solution at the Xcellence Awards and Communication Solutions’ Product of the Year.
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