Connect your ServiceNow and ShoreTel using Tenfold to automatically track and
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ShoreTel is one of the largest providers of cloud, premises-based and hybrid business telephony and unified communications (UC) solutions. Our award-winning, brilliantly simple communications offerings lead the industry... Read more
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in ServiceNow,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including ServiceNow
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and ServiceNowintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
ShoreTel is a Sunnyvale, California-based telecommunications company that delivers unified communications (UC) and call center technology. The company, which was founded in 1996, has regional offices in the UK, Germany, India, Australia and Spain. Edwin J. Basart and Mike Harrigan, who previously founded Network Computing Devices, set up the organization. Since its inception, ShoreTel has acquired various companies. In 2010, the organization purchased enterprise mobile provider Agito Networks in a deal worth around $11.4 million. In 2012, ShoreTel purchased New York City-based M5 Networks for $146 million — one of the biggest financial acquisitions of that year. The company rebranded M5 Networks’ cloud services as ShoreTel Sky and has since introduced new services under this name, including conference calling and instant messaging. In 2016, ShoreTel acquired Corvisa, a deal which helped them expand their SIP trunking capabilities. ShoreTel changed its name from Shoreline Communications in 2004. In 2013, Don Joos, previously of Avaya, became ShoreTel’s president and chief executive.
ShoreTel is a leader in VoIP communications, with a variety of products for small, medium and large businesses. These include Connect Cloud, which combines UC and VoIP technologies in the cloud. This flexible platform includes popular features like call blocking, call forwarding, and phone alerts. Call centers use this service: they access a dashboard and monitor call activity in real time, assess agent and queue statuses, create reports and share valuable data. Another service, Connect Hybrid, offers businesses a hybrid cloud solution. Users can download applications, includeing CRM and ERP integration apps, which allows companies to track customers and clients for more effective operations. Connect Common UC Platform was launched in 2015, after two years of planning and development. This platform has a single user interface and combines cloud-based and on-premise UC products. Other services include Connect OnSite and Flex Contact Center, a comprehensive solution for call center management. All of these platforms provide users with enhanced disaster recovery, so businesses can access data after an emergency like a storm or a flood, or a security breach.
ShoreTel has won a string of awards over the years. Its ShoreTel Connect service scooped the Unified Communications Product of the Year Award in 2016. The company also won Technology Provider of the Year at the 2016 IT Europa Awards and Best Telecommunication Website at the 2016 Web Awards. Other accolades include Best in Unified Communications and Collaboration at Network World Asia’s Product Excellence Awards, Best Midmarket Solution at the Xcellence Awards and Communication Solutions’ Product of the Year.
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7 million through several rounds of investments. Prominent investors in the venture include Greylock Partners, JMI Equity, and Sequoia Capital. To improve security and functionality of its products, ServiceNow has acquired several companies including BrighPoint Security, ITapp, and DxContinuum—an analytics solutions company. John Donahoe, former eBay CEO, was recently hired to run the company as its CEO. Founder Fred Luddy is currently the company’s Chief Product Officer.
ServiceNow provides a range of Enterprise IT solutions for companies. It is well-known for its IT Service Management, IT Business Management, IT Operations Management capabilities. The company also provides Application Development support and manages data security. ServiceNow ventured into the customer service management space in 2016. ServiceNow Customer Service Management products help companies to pre-empt and resolve customer issues even before they crop up. The primary focus is on ensuring customer satisfaction by addressing the root cause of the issues. Responses to common queries are automated to save time and effort. The self-service portal enables customers to solve problems on their own schedule.
The software also has capabilities to automate workflow and assign tasks based on the skills, location and availability of the customer service executives. The software links queries to orders automatically to help service agents resolve them efficiently. It enables multiple teams to collaborate and solve customer queries.
ServiceNow is has won several awards for its innovative products and services. In 2013, ServiceNow won the Techworld Award for Best SaaS Product. ServiceNow was a finalist for the TechAmerica High Tech Awards in 2010 for their exceptional cloud-based IT service management services.
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