ServiceNow Masergy
Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Masergy and ServiceNow Now
Connect your ServiceNow and Masergy using Tenfold to automatically track and log every call instantly
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About Masergy
Masergy owns and operates the largest independent Software Defined Platform in the world, delivering hybrid networking, managed security and cloud communication solutions to enterprises around the globe. Their platform...
Read moreAbout ServiceNow
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7...
Read moreAbout Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in ServiceNow, allowing them to work together, and streamline the customer experience.
Read more Tenfold automatically captures every interaction and natively integrates with all communication platforms including ServiceNow
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and ServiceNowintegration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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