Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. … An agent and supervisor desktop that integrates...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in
allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including ServiceNow
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and ServiceNow integration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Hear from our Customers
Tenfold is trusted by the companies you rely on everyday
Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. … An agent and supervisor desktop that integrates traditional contact center functions into a thin-client desktop.