Connect your ServiceNowand Asterisk using Tenfold to automatically track and log every
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Asterisk is a communications engine that transforms commodity computers into powerful communications servers. Asterisk is free and open source software. Digium is the creator and primary sponsor of the Asterisk project.... Read more
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in ServiceNow,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including ServiceNow
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and ServiceNowintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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Asterisk is free open source software for building communications applications. It allows attached telephones to make calls to one another and even connect to other telephone services. Founded in 1999 by Mark Spencer of Digium, Asterisk was originally designed for Linux operating systems. Now, it runs on a variety of operating systems, including NetBSD, FreeBSD, OpenBSD, MacOS, and Solaris. It can also be installed on flash drives and embedded systems based on OpenWrt.
Though initially developed for companies in the United States, Asterisk eventually gained worldwide recognition because it is freely available under open-source licensing; and its modular and extensible design further added to Asterisk’s appeal.
At present, Asterisk has been deployed in 170 countries and installed on over a million servers worldwide. It has over 86,000 community members and gets around two million downloads every year.
The Asterisk software – one of the company’s most popular products – is a world leader in open source telephony systems. It can convert an ordinary computer into a feature-rich voice communications server. It can create and deploy a broad range of telephony applications and services, such as IP PBXs, VoIP gateways, call center ACDs, and IVR systems.
Another popular Asterisk product is the Switchvox IP PBX solution. While its system is based on the Asterisk open source software, it differs from the latter in that it is administered through a user-friendly graphical user interface rather than raw configuration files and custom scripts.
Aside from the standard features of a phone system, the Switchvox PBX also has unified communications capabilities like advanced voice messaging, instant messaging, desktop fax, drag and drop control, multi-party conferencing, and advanced IVR.
Asterisk also has specially designed IP business phones called Digium Phones. All models feature HD Voice, plug-and-play deployment, contextual soft keys, multiple line appearances, and advanced applications. These are the only phones that allow users to take full advantage of the Asterisk software.
Other Asterisk products include SIP trunking, telephony cards, and VoIP gateway.
Asterisk’s products have received plenty of recognition over the years. In 2015, Switchvox became the recipient of TMC’s Internet Telephony Product of the Year Award and Unified Communications TMC Labs Innovation Award. Switchvox also won the Unified Communications Excellence Award in 2015 and 2016.
Meanwhile, Asterisk’s IP phones was also awarded the 2016 Internet Telephony Product of the Year Award and 2014 Internet Telephony Excellence Award.
Switchvox Cloud had also been hailed as Product of the Year by Unified Communications and TMC on several instances.
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7 million through several rounds of investments. Prominent investors in the venture include Greylock Partners, JMI Equity, and Sequoia Capital. To improve security and functionality of its products, ServiceNow has acquired several companies including BrighPoint Security, ITapp, and DxContinuum—an analytics solutions company. John Donahoe, former eBay CEO, was recently hired to run the company as its CEO. Founder Fred Luddy is currently the company’s Chief Product Officer.
ServiceNow provides a range of Enterprise IT solutions for companies. It is well-known for its IT Service Management, IT Business Management, IT Operations Management capabilities. The company also provides Application Development support and manages data security. ServiceNow ventured into the customer service management space in 2016. ServiceNow Customer Service Management products help companies to pre-empt and resolve customer issues even before they crop up. The primary focus is on ensuring customer satisfaction by addressing the root cause of the issues. Responses to common queries are automated to save time and effort. The self-service portal enables customers to solve problems on their own schedule.
The software also has capabilities to automate workflow and assign tasks based on the skills, location and availability of the customer service executives. The software links queries to orders automatically to help service agents resolve them efficiently. It enables multiple teams to collaborate and solve customer queries.
ServiceNow is has won several awards for its innovative products and services. In 2013, ServiceNow won the Techworld Award for Best SaaS Product. ServiceNow was a finalist for the TechAmerica High Tech Awards in 2010 for their exceptional cloud-based IT service management services.
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