Connect your ServiceNowand Aastra using Tenfold to automatically track and log every
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Aastra Technologies Limited is headquartered in Canada. Aastra makes PBX systems for accessing communication networks by VoIP. Aastra makes quality enterprise PBX’s. Mitel Networks Corp. bought Aastra on November... Read more
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in ServiceNow,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including ServiceNow
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and ServiceNowintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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Located in Concord, Ontario, Canada, Aastra Technologies was a telephony company that specialized in telephone terminals for business and residential customers, PBX systems, digital video encoders, decoders, gateways, and network access terminals. The company was founded in 1983 and became one of the largest of its kind in Canada. In 2008, it employed 1,600 staff and was listed as a public company. In 2013, in a deal valued at around $400 million, Mitel Networks Corporation acquired Aastra Technologies. The purchase was completed in January 2014. Aastra was founded by Francis Shen and Hugh Scholaert after they bought an engineering consulting company. They started to develop telecommunications systems in 1993.
When the company was still active, Aastra sold telephony equipment for residential customers in the United States under the Bell Equipment and Sonecor brands. Elsewhere, products came with the Aastra label. The Aastra Office 5370IP, for example, was an IP telephone system that optimized call preparation, call waiting, name dialing and private calls, and provided users with access to up to 350 entries in a private telephone directory. The Aastra 6731I, later sold under the Mitel name, offered enhanced call management, too. Users could redial contacts, log calls, access personal directories and share calls. An older, analog phone created by Aastra, the Aastra Dialog 7106a, was an early example of an office phone that enhanced telecommunications. The handset featured four customizable function keys, a message wait indicator and last number redial.
Before Mitel acquired the company, Aastra scooped various awards. The company received the Innovation Award for “Best Telephony Vendor in the Middle East” in 2013 for showing commitment to the region. Aastra won an HP AllianceONE Partner of the Year Award in the “Best Technology Partner” category. Other accolades include the Frost & Sullivan Growth Strategy Leadership Award in 2008.
Headquartered in Santa Clara, California, ServiceNow is a cloud-based enterprise solutions provider. The company founded by Fred Luddy in 2004 specializes in IT enterprise management software. Over the years, the company has raised a total of $83.7 million through several rounds of investments. Prominent investors in the venture include Greylock Partners, JMI Equity, and Sequoia Capital. To improve security and functionality of its products, ServiceNow has acquired several companies including BrighPoint Security, ITapp, and DxContinuum—an analytics solutions company. John Donahoe, former eBay CEO, was recently hired to run the company as its CEO. Founder Fred Luddy is currently the company’s Chief Product Officer.
ServiceNow provides a range of Enterprise IT solutions for companies. It is well-known for its IT Service Management, IT Business Management, IT Operations Management capabilities. The company also provides Application Development support and manages data security. ServiceNow ventured into the customer service management space in 2016. ServiceNow Customer Service Management products help companies to pre-empt and resolve customer issues even before they crop up. The primary focus is on ensuring customer satisfaction by addressing the root cause of the issues. Responses to common queries are automated to save time and effort. The self-service portal enables customers to solve problems on their own schedule.
The software also has capabilities to automate workflow and assign tasks based on the skills, location and availability of the customer service executives. The software links queries to orders automatically to help service agents resolve them efficiently. It enables multiple teams to collaborate and solve customer queries.
ServiceNow is has won several awards for its innovative products and services. In 2013, ServiceNow won the Techworld Award for Best SaaS Product. ServiceNow was a finalist for the TechAmerica High Tech Awards in 2010 for their exceptional cloud-based IT service management services.
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