Connect your SAP and 3com NBX using Tenfold to automatically track and
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About 3com NBX
The 3Com NBX 100 Phone System, the first commercially available IP PBX product, introduced the world to the value of networked telephony in 1998. The most popular IP-PBX system in the world, it delivers exceptional investment... Read more
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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About 3com NBX
3Com Corporation was a telephone communications company that specialized in computer network infrastructure products. Founded in 1979 and based in Santa Clara, California, the company focused on ethernet technology and computer networking. 3Com was founded by Bruce Borden, Howard Charney, Robert Metcalfe and Greg Shaw. Products developed by the company included IP voice systems, wireless access points and controllers, network interface controllers and switches, and intrusion prevention systems. The company acquired H3C Technologies in 2007 and sold products under the 3Com, H3C and TippingPoint names around the world. Today, 3Com doesn’t operate as an entity. In 2010, Hewlett-Packard acquired the company.
3Com manufactured a wide range of private branch exchange (PBX) systems for small and medium-sized businesses. The 3Com NBX 100 was one of the most popular. Devised in 1998, the phone system supported up to 200 devices and 100 PSTN lines and connected remote workers with other employees via the internet. Users could also integrate other applications, such as customer relationship management tools, which helped them engage with their customers more effectively. The 3Com NBX 3102B was designed to enhance the quality of voice conversations. Other products manufactured by the company include modular switches, fully managed fixed switches, unmanaged switches, and web managed switches. Another product is 3Com Audrey, which was initially released in 2000. This internet appliance played audio files and synchronized with other devices. The product was discontinued in 2001.
3Com had won a number of accolades before it became part of Hewlett-Packard. The company received the award for “Most Innovative IBM System” at the IBM PartnerWorld Beacon Awards in 2007. In 2003, 3Com’s embedded firewall was named the “Best New Security Solution” by SC Magazine. That same year, the company won three awards at the Asia Computer Weekly Readers`Choice Poll.
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.
Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.
Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.
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