Connect your SAP and SpliceCom Maximiser using Tenfold to automatically track and
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About SpliceCom Maximiser
The Splicecom maximiser is a fully modular business telephone system capable of expansion from two or three lines and extensions up to 5000 ports (ports are lines plus extensions). The Splicecom... Read more
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About SpliceCom Maximiser
Splicecom Maximiser is an enhanced voice services provider from the stables of Splicecom Ltd. Founded in 2001, the channel focused voice solution provider is headquartered in Chorleywood, Hertfordshire. The company provides a white-label single platform voice offering that resellers can choose to re-brand and combine with their own offering. Their solutions function well on the cloud, on-premises, and in hybrid environments.
Southern Communications, a Britain-based telecommunications company, is a fully-accredited reseller of Splicecom telephone systems. They combine several functionalities into one business phone—the Splicecom Maximiser. These affordable business phones come with a range of features such as unified directories, personalized call recording, and message retrieval systems.
Splicecom’s range of unified communications devices includes touchscreen desktop phones, IP phone systems, and softphone apps for desktops, smartphones, and tablets. Its unified control system can be integrated with Outlook 365, Salesforce, and Dynamics. Splicecom’s voice platform provides advanced call routing, call reporting and management solutions for inbound call centers. Splicecom’s ISIP (ISDN to SIP Converters) helps save on call costs without having to change the existing infrastructure. Embedded applications are fitted into the DNA of the system to enhance the solutions and make them more user-friendly. Splicecom’s products and services are available under a lease rental scheme or flexible licence program. The company provides solutions tailored to address the needs of small businesses or large enterprises. Solutions can also be customized based on the industry.
Splicecom was recognized as the best Mid-Market Convergence Solution in 2015. It was also listed as NEC Top UNIVERGE 3C Partner for the year 2015. Splicecom made it to Megabuyte50 Listings in the 2015-16 season. Splicecom is also a two-time nominee at the prestigious Comms Business Awards.
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.
Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.
Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.
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