Connect your SAP and RingCentral Office using Tenfold to automatically track and
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
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About RingCentral Office
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.
Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.
Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.
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