Connect your SAPand Broadsoft using Tenfold to automatically track and log every
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BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications... Read more
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
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BroadSoft is a publicly held company founded in 1998 by Michael Tessler and Scott D. Hoffpauir. It is a leading global technology innovator in cloud PBX solutions. Revenue in 2015 was $278 million. In 2013, they acquired Hosted IP Communications Europe Ltd. and Finocom AG. Their wholly owned subsidiaries – Placetel (Germany), and BroadSoft Japan – also provide cloud-based UC solutions. They have 41% of the market share and provide unified communication solutions for 25 of the world’s top 30 service providers in 80 countries. Their core values include diversity, innovation, empowering people and teams to remove barriers to human interaction.
BroadWorks allows service providers to deliver unified communications to customers by shifting legacy PBX infrastructures to cloud-based VoIP service. Carrier-grade software, mobile-ready cloud architecture, and the ability to deploy on any type of network lessens integration worries. It’s web scalable and allows multi-tenant use. Based on a modular software platform, the open environment enables the quick launch of new applications and operates in IMS, wireline, wireless, broadband, cable, 2G/3G/VoLTE and WiFi environments. It works on any type of network architecture and allows deployment of an extensive portfolio line of communications and collaboration, which is ideal for a business of any size. Back office functions include billing, provisioning, operations and support, and it is scalable and cost effective.
BroadSoft has won multiple awards, including Global Telecom Business: 2016 Chief Strategist of the Year, and Smart CEO: 2017 Smart CEO Award. They received the TMC Unified Communications Product of the Year in 2016 and 2017. In 2016, they received Frost and Sullivan’s Best Practices Award – APAC Hosted Telephony and Cloud UC Platform of the Year, Gartner’s UCaaS Magic Quadrant Award, Frost & Sullivan’s Hosted IP Telephony Award for Latin America, and were named Leader for Unified Communications and Collaboration by Aragon Research Globe.
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.
Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.
Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.
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