Connect your SAP and Bicom Systems using Tenfold to automatically track and
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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in SAP,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including SAP
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and SAPintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About Bicom Systems
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
The SAP SE company is best known for its enterprise resource planning (ERP) software that automates many business processes and integrates them for smoother functionality and better profits overall. Its SAP CRM application targets the business software needs of midsized and larger businesses in all industries and business sectors. SAP acquired a company called Hybris in 2013 and then realigned its CRM strategy to compete directly with the leader in the space, Salesforce. SAP CRM does have one drawback, though it is working on that now by shifting toward cloud-based systems versus traditional on-site CRM. Many companies prefer the no-maintenance aspect of working in the cloud, and SAP is reacting to that, while also consolidating customer engagement and commerce packages to offer a broad array of functions with its software.
Programs available include cloud for sales, on-premise CRM, cloud for service, on-premise service, marketing, commerce, billing, and history. The CRM components allow discussions, documents, blogs and videos to be uploaded to the records for a complete view and simplified, real-time customer engagement. Businesses are able to deliver personalized and seamless customer experiences across many channels with SAP CRM, and they go far beyond traditional CRM software. By using Big Data technologies SAP CRM is able to drive a company’s digital transformation and fully integrate marketing, sales, commerce, and customer service. This allows the business team to have deep social and customer insights that impact deals positively. Sales and marketing professionals have more information to help them improve sales performance, engage customers and streamline the ordering and fulfillment processes.
Customer analytics available through SAP CRM help the organization’s marketing team with real-time insights into customer wants and needs, allowing delivery of contextual and customized experiences. The eCommerce portion of the software provides a personalized digital shopping experience that integrates fully with real-time inventory management and cost-effective order fulfillment. Further, omnichannel service professionals have customer visibility and problem-solving tools at ready disposal to cut costs, increase revenue, and earn customer loyalty. And, by empowering field service techs with mobile access to information, costs, service requests, and analytics, they become a bigger profit center. Finally, it increases the customer’s confidence in the technicians and the business overall when they have access to information to answer questions that typically come up on a site visit.
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