Connect Your CRM to Samsung OfficeServ / SCM Express / in 5 minutes

About Samsung OfficeServ / SCM Express /

Samsung OfficeServ and SCM Express integration is the combination of two business communication systems produced by Samsung: OfficeServ and Samsung Communications Manager (SCM). Samsung, based in Seoul, South Korea, is one of the world’s biggest tech brands, with more than 489,000 employees. The company was founded in 1938 and specializes in consumer electronics and telecommunications products like PBX phone systems. Lee Kun-hee currently serves as Samsung’s chairman; Lee Jae-yong is the company’s vice chairman. Users who integrate OfficeServ with SCM can benefit from a comprehensive call management system that allows them to track call data and make phone calls over the internet.

Samsung’s OfficeServ system blends VoIP technology with traditional communications and supports up to 480 phones at a single site. There have been several versions of the OfficeServ system. The OfficeServ 7400 for Business, for example, supports regular voice communications, IP-based data communications, VoIP and wireless communications. Businesses use this technology to streamline call processing and better serve their customers and clients. SCM, on the other hand, supports up to 512 users and comes with a built-in session border controller. Designed for mobility management, the system features smart routing and smart handover, and can transfers calls between desktop phones and mobile phones over a cellular network or Wi-Fi. Embedded apps offer features such as call recording, voice conferencing, caller ID and video calling. The integration of OfficeServ and SCM provides users with more flexibility over call management processes and helps companies scale their telecommunications operations.

Samsung has won countless awards for its products. In 2016, the company received more than 100 awards at the Consumer Electronics Show in categories such as home entertainment, mobile, and home appliances. Samsung’s OfficeServ product was selected as an “Editor’s Choice” by Business Info magazine in 2005 and awarded for “Good Value” by What to Buy for Business Magazine in 2006.

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