Salesforce is the world’s leading CRM with over 100,000 business clients. Their trademark easy to use software consistently get better adoption rates, and more effective collaboration, mobilization, and revenue growth...
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce, allowing them to work together, and streamline the customer experience.
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforceintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
ShoreTel Sky is a cloud-based phone system manufactured by Sunnyvale, California-based telecommunications vendor ShoreTel. The product was launched in 2012 and is one of several telephony products that have been manufactured by the ShoreTel brand over the years. In 1998, ShoreTel launched its first IP telephony installation, just two years after the company was formed. In 2003, ShoreTel released its first UC platform and mobility solution. The company has also acquired several brands since its inception. It acquired Agito Networks in 2010; M5 Networks in 2012; and Corvisa in 2016. Don Joos serves as ShoreTel’s CEO. The company employs around 975 people.
ShoreTel Sky is a suite of products that come with features such as video conferencing, instant messaging, call recording, desktop sharing and peer-to-peer video. There are also several analytics tools, which let businesses track call data and measure the performance of agents and sales reps. Real-time reports provide users with in-depth business intelligence. Businesses can then use this data for marketing campaigns, lead generation and customer retention. ShoreTel Sky products include ShoreTel Sky Mobility, which lets users access desktop data from their smartphone. The application offers features like call transfer, phone directories, and extension dialing. ShoreTel Sky Advanced Application optimizes a company’s customer relationship management (CRM) and enterprise resource planning (ERP) systems. Users can track leads more effectively, improve workflows and manage day-to-day business operations from their desktop or smartphone. This platform also makes it easier to segment customers for marketing purposes.
ShoreTel Sky has been nominated for and won several awards over the years. In 2013, the ShoreTel Sky Portal with Call Flow Editor product was recognized for “Exceptional Innovation” at the Communications Solutions Product of the Year Awards. That same year, ShoreTel Sky was named “Product of the Year” by Internet Telephony.
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