Enabling The Customer Engagement Hub Through Nextgen CTI

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8x8 + Salesforce

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About 8x8

8×8 Inc. is a telecommunications company that provides VoIP PBX systems. 8×8 services include video, mobile, UC solutions, cloud-based voice, call center. 8×8 is created for medium to enterprise-sized businesses....
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About Salesforce

Salesforce is the world’s leading CRM with over 100,000 business clients. Their trademark easy to use software consistently get better adoption rates, and more effective collaboration, mobilization, and revenue growth...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforceintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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