Connect your Salesforce and Bicom Systems using Tenfold to automatically track and log every call instantly
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About Bicom Systems
PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems... Read more
Salesforce is the world’s leading CRM with over 100,000 business clients. Their trademark easy to use software consistently get better adoption rates, and more effective collaboration, mobilization, and revenue growth... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforceintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Bicom Systems is a small telecommunications company with less than 50 employees headquartered near London. Established in 2003, Bicom Systems integrated open source telephony technology into a complete proprietary package called PBXware. Released one year later in 2004, PBXware is the first open standards turnkey telephony system. Today, PBXware has been expanded to include three different levels of service. As a global company, Bicom Systems has offices in the United Kingdom, South Africa, Canada, France and the United States. In 2014, Bicom Systems expanded its range to include India through a partnership with Santhosh Kumar. Another partnership with Entrust ICT in 2015 allowed Bicom Systems to expand into the Australian market. The company has continued to grow through partnerships and software improvements.
PBXware is Bicom System’s main product line. PBXware is a downloadable software that interfaces with an existing telephony system. It pairs with both VoIP and traditional PSTN technologies to provide an accessory rich interface. Features like conference bridges, call screening, hot desking and IVR auto attendants are included within the package. Users can set their own preferences for call forwarding, overhead paging, remote access, personal IVR, instant recording and more. PBXware also includes Fax over IP (FOIP), which allows the exchange of faxes between two machines connected via the Internet or a traditional phone line. One advantage of PBXware is that it is software based, so it is easy to move between locations. It works with the existing system. A dashboard provides a single page overview of the system, including information on call statistics and running services. Within PBXware, there are three different solutions: Business, Call Center and Multi-Tenant. PBXware is intended to lower costs, increase productivity, and support legacy technology and handsets.
Bicom Systems tracks its achievements through case studies with customers. In 2008, Bicom Systems installed a telephony system for the non-profit Legal Aid Ontario. The office’s 450 staff members were networked via PBXware into a single dial plan. Reduced time and the ability to add on new offices were highlighted by the customer as benefits. Bicom Systems has also worked with NASA at the Jet Propulsion Laboratory. In six weeks, Bicom Systems delivered a PBXware-based system that allowed the supervisor to monitor 20 conferences concurrently. Systems have been deployed at Airbus Defense and Space, Dell Global, Islamic Relief, Columbia University and others. Although Bicom Systems is not regularly recognized for its innovation and customer service, the case studies demonstrate that the company is developing great solutions for its customers.
Salesforce is an American cloud computing company specializing in CRM. Its initial goal was to disrupt the delivery of business software applications via a completely new model known as Software-as-a-Service or SaaS. Though most of its revenue comes from CRM products, Salesforce also creates commercial applications for social networking.
Founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez, Salesforce is now regarded as one of the most highly-valued cloud computing companies with a market capitalization of $55 billion. Salesforce’s initial public offering was listed on the New York Stock Exchange in 2004 under the ticker symbol CRM, with the help of $110 million in investment capital. It is also a constituent of the S&P 500 Index.
Salesforce’s main headquarters are situated in the historic Southern Pacific Building in San Francisco. It also has regional offices in Switzerland, India, Tokyo, Toronto, Chicago, London, Sydney, Dublin, Hyderabad, San Mateo, Hillsboro, and New York City.
Salesforce’s products are divided into eight categories: Sales, Service, Marketing, Community, Analytics, Platform and Apps, Commerce, and Internet of Things (IoT). One of its most well-known products is Sales Cloud, which allows users to manage their contacts and track opportunities from any device. The Sales Cloud is used widely by sales teams, often in conjunction with a Salesforce dialer. Service Cloud is another popular add-on as it helps create a faster and smarter customer service experience.
When it comes to marketing, Salesforce has Pardot as its offering, an app that helps generate high-quality leads and drive sales with intelligent B2B marketing automation. Engaging the community has also become smarter and easier with Einstein, an artificial intelligence app built to discover patterns of community interaction so that it can recommend the best ways to personalize offers and content for every user. Using this new technology, sales and marketing teams can reach prospects and customers with tailored offerings be it through the use of a Salesforce dialer with calls or through outbound emails. There is also the IoT Cloud that can transform big data into real-time actions through the use of intuitive tools.
Salesforce has received hundreds of awards and accolades since its inception. Fortune named it as one of the world’s most admired companies five times. It has also appeared in the Fortune 100 Best Companies to Work For nine times. Salesforce entered the Fortune 500 list in 2015 and 2016. Forbes named Salesforce as one of the most innovative companies in the world six times. CRM Magazine also chose the company as the best enterprise and mid-market CRM multiple times.
Other institutions that have bestowed awards and recognitions on Salesforce include Business Insider, Fast Company, FlexJobs, San Francisco Business Times, and The National Diversity Council Awards.
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