Connect your Salesforce and Alcatel using Tenfold to automatically track and log every call instantly
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Alcatel Home & Business Phones offer innovative, high quality, state-of-the-art fixed-line communication devices for homes and businesses. Alcatel phones and monitoring solutions are designed, developed and marketed... Read more
Salesforce is the world’s leading CRM with over 100,000 business clients. Their trademark easy to use software consistently get better adoption rates, and more effective collaboration, mobilization, and revenue growth... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce, allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforceintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Alcatel-Lucent was a telecommunications company based in Boulogne-Billancourt, France. They delivered software, mobile phone hardware, and IP technologies to customers around the world, and operated in over 130 countries. Michel Combes was the company’s chief executive officer and Philippe Camus was the executive chairman of the board. The company also owned Bell Laboratories, a large research facility that specialized in information and communications technology. Employees at Bell Laboratories won a total of eight Nobel Prizes. Alcatel-Lucent became part of Nokia in January 2016. However, the Alcatel name still appears on various mobile phone handsets. These devices are issued under a license by TCL Corporation, a Chinese electronics company. TCL purchased a 55 percent stake in the Alcatel brand in 2004, and Alcatel-Lucent owned the remaining 45 percent; however, TCL acquired Alcatel-Lucent’s share the following year. Today, TCL Mobile Limited, part of TCL Communication, is listed on the Hong Kong Stock Exchange and operates three businesses: Alcatel, TCL Mobile Phones, and Brand Design Lab.
Alcatel no longer makes PBX systems and focuses on mobile services instead. However, many businesses still use the company’s PBX models for communicating with customers and clients. Previous models include the Alcatel 4400 system, also known as the OmniPCX Enterprise, and the Alcatel 4200. These platforms include data and internet IP capabilities and preconfigured servers for voice integration. New Alcatel products include smartphones, tablets and feature phones, which come with a range of screen sizes. These devices, sold under the Alcatel brand, are available in more than 160 countries and are marketed to a younger audience. In the third quarter of 2016, telecommunications research company IDC named TCL Communication the no. 7 global phone manufacturer, the no. 7 global tablet manufacturer, and the no. 10 global smartphone manufacturer. TCL Communication continues to invest in new technology and wants to expand the Alcatel brand.
Alcatel-Lucent won various accolades before it became part of Nokia. The company scooped the award for Industry Group Leader for Technology Hardware and Equipment sector at the 2014 Dow Jones Sustainability Indices review and was named one of Thomson Reuters’ Top 100 Global Innovators for four consecutive years. In 2012, MIT’s Technology Review named Alcatel-Lucent one of the world’s most innovative companies and highlighted the Alcatel-Lucent lightRadio product as a key innovation. That same year, Alcatel-Lucent won the Mobile World Congress Best Infrastructure Technology Award for the same product. Also, the Alcatel One Touch 818 and One Touch 355 Play models received an award for design from the Hanover-based organization International Forum Design.
Salesforce is an American cloud computing company specializing in CRM. Its initial goal was to disrupt the delivery of business software applications via a completely new model known as Software-as-a-Service or SaaS. Though most of its revenue comes from CRM products, Salesforce also creates commercial applications for social networking.
Founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez, Salesforce is now regarded as one of the most highly-valued cloud computing companies with a market capitalization of $55 billion. Salesforce’s initial public offering was listed on the New York Stock Exchange in 2004 under the ticker symbol CRM, with the help of $110 million in investment capital. It is also a constituent of the S&P 500 Index.
Salesforce’s main headquarters are situated in the historic Southern Pacific Building in San Francisco. It also has regional offices in Switzerland, India, Tokyo, Toronto, Chicago, London, Sydney, Dublin, Hyderabad, San Mateo, Hillsboro, and New York City.
Salesforce’s products are divided into eight categories: Sales, Service, Marketing, Community, Analytics, Platform and Apps, Commerce, and Internet of Things (IoT). One of its most well-known products is Sales Cloud, which allows users to manage their contacts and track opportunities from any device. The Sales Cloud is used widely by sales teams, often in conjunction with a Salesforce dialer. Service Cloud is another popular add-on as it helps create a faster and smarter customer service experience.
When it comes to marketing, Salesforce has Pardot as its offering, an app that helps generate high-quality leads and drive sales with intelligent B2B marketing automation. Engaging the community has also become smarter and easier with Einstein, an artificial intelligence app built to discover patterns of community interaction so that it can recommend the best ways to personalize offers and content for every user. Using this new technology, sales and marketing teams can reach prospects and customers with tailored offerings be it through the use of a Salesforce dialer with calls or through outbound emails. There is also the IoT Cloud that can transform big data into real-time actions through the use of intuitive tools.
Salesforce has received hundreds of awards and accolades since its inception. Fortune named it as one of the world’s most admired companies five times. It has also appeared in the Fortune 100 Best Companies to Work For nine times. Salesforce entered the Fortune 500 list in 2015 and 2016. Forbes named Salesforce as one of the most innovative companies in the world six times. CRM Magazine also chose the company as the best enterprise and mid-market CRM multiple times.
Other institutions that have bestowed awards and recognitions on Salesforce include Business Insider, Fast Company, FlexJobs, San Francisco Business Times, and The National Diversity Council Awards.
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