Salesforce Service Cloud
Genesys PureEngage
Enabling The Customer Engagement Hub Through Nextgen CTI
Integrate Genesys PureEngage and Salesforce Service Cloud Now
Connect your Salesforce Service Cloud and Genesys PureEngage using Tenfold to automatically track and log every call instantly
Start Selling With Tenfold Today
About Genesys PureEngage
Genesys powers more than 25 billion of the world’s best customer experiences each year. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless...
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About Salesforce Service Cloud
Salesforce Service Cloud integrates a user’s customer service applications with social networks and provides a self-service customer portal and knowledge base system. Tenfold instantly integrates with Salesforce Service Cloud and allows for full...
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About Tenfold
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce Service Cloud, allowing them to work together, and streamline the customer experience.
Read moreTenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce Service Cloud
360-Degree View
Tenfold provides immediate transparency across all departments, specific to the current
customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforce Service Cloud integration
Adherence
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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