Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Cisco PBX and Salesforce Service Cloud Now

Connect your Salesforce Service Cloud and Cisco PBX using Tenfold to automatically track and log every call instantly

Cisco PBX + Salesforce Service Cloud

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About Cisco PBX

Cisco IP phone and telephony solutions support advanced, reliable VoIP phone and video phone communication with endpoints at any location. Cisco (NASDAQ: CSCO) enables people to make powerful connections–whether...
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About Salesforce Service Cloud

Salesforce Service Cloud integrates a user’s customer service applications with social networks and provides a self-service customer portal and knowledge base system. Tenfold instantly integrates with Salesforce Service Cloud and allows for full...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce Service Cloud, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce Service Cloud

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforce Service Cloudintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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Cisco PBX Compatibility

Cisco Unified Call Manager (UCM)
v5+

Cisco Call Manager Express
Firmware v15+

UC500
V15+

* Cisco PBX integrations may have some additional setup costs.  Contact us to learn more.

If you have for Cisco Desk phones (but not a Cisco PBX), See here.

Salesforce Service Cloud Compatibility

We work with all versions

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