Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Avaya Aura and Salesforce Service Cloud Now

Connect your Salesforce Service Cloud and Avaya Aura using Tenfold to automatically track and log every call instantly

Avaya Aura + Salesforce Service Cloud

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About Avaya Aura

Avaya Aura® Platform, a breakthrough, real-time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the...
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About Salesforce Service Cloud

Salesforce Service Cloud integrates a user’s customer service applications with social networks and provides a self-service customer portal and knowledge base system. Tenfold instantly integrates with Salesforce Service Cloud and allows for full...
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About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce Service Cloud, allowing them to work together, and streamline the customer experience.

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100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce Service Cloud

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforce Service Cloudintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

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