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Connect your Salesforce Lightning UIand RingCentral Office using Tenfold to automatically track and log every
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About RingCentral Office
RingCentral is a provider of state-of-the-art cloud communications solutions that help modern companies work the way they need to. This all-inclusive solution enables companies of all sizes to optimize communications... Read more
About Salesforce Lightning UI
Built on the Salesforce App Cloud, the new Lightning Experience combines the new Lightning Design System, Lightning App Builder, and Lightning Components to enable anyone to quickly and easily create modern enterprise... Read more
Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Salesforce Lightning UI,
allowing them to work together, and streamline the customer experience. Read more
100% Data Capture
Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Salesforce Lightning UI
Tenfold provides immediate transparency across all departments, specific to the current
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Salesforce Lightning UIintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
Actions from your calls to Salesforce Lightning UI
Request a Demo See how you can enforce sales best practices with Tenfold. Request a Demo
Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist
About RingCentral Office
Headquartered in Belmont, California, RingCentral is a leading cloud unified communications and collaborations solutions provider. Founded in 2003 by Vlad Shmunis and Vlad Vendrow, the company went public in 2013 and is listed on the New York Stock Exchange under the ticker symbol RNG. In 2015, Ring Central acquired Glip, an instant messaging application for businesses which enabled RingCentral to add messaging functionality to its application.
RingCentral Office is a custom-built unified communications service that has been developed especially for Microsoft Products. Its cloud-based architecture makes it easily scalable and provides enhanced flexibility and mobility. The system uses one phone system to provide voice calls, video conferencing and online meeting services. It provides seamless connectivity with the RingCentral desktop app which enables companies to plug in IP desk phones and computers into their internet connection. The RingCentral mobile apps for Android and iOS enables people to stay connected using their smartphones.
RingCentral Office is custom-built for with Microsoft OS, and it allows for easy integration with other applications such as Oracle Sales, Salesforce, ServiceNow, Zendesk and even Dropbox. The team collaboration and conference+meeting features make it easier for team members to work together. RingCentral provides a range of call management services in addition to features such as auto-receptionist to help greet callers and direct their calls. The Cloud PBX also provides role-based access control and can generate call reports to help analyze historical data and identify trends. It also provides instant messenger application for businesses, business SMS and internet fax services. Companies can choose from three membership options: standard, premium, and enterprise. This makes it a powerful connectivity tool for small and medium businesses, even though it does not provide extensive call center functionalities. In just a little over a decade, RingCentral has worked with close to 350,000 clients.
RingCentral’s shelf of trophies boasts of the 2017 Unified Communications Excellence Award presented by TMC and Internet Telephony magazine in addition to its Frost & Sullivan’s 2016 Company of the Year Award. Forbes named it one of the 100 most trustworthy companies in America, and RingCentral has been a regular on Deloitte’s Technology Fast 500 list for three consecutive years, starting in 2013. At the 2016 Best in Biz Awards, RingCentral was a Gold winner in the Enterprise Service of the Year category. It also won the prestigious TMC Internet Telephony Product of the Year Award in 2016. The company’s executives, Kira Makagon, Executive Vice President of Innovation, Faiza Hughell, Vice President of SMB Sales, won awards at the Stevie Women in Business event.
About Salesforce Lightning UI
In 2016, the cloud-based CRM software Salesforce launched Salesforce Lightning, a completely revamped version of Salesforce that allows businesses to design their own applications and integrate them into the Salesforce Cloud App. Salesforce Lightning is the twenty-first century, public version of the component-based framework that produced the Salesforce 1 mobile app, but Lightning is reimagined so that companies can customize and optimize their CRM software to best suit their needs. Salesforce Lightning gives businesses the freedom and flexibility to revamp their user interfaces across a myriad of devices, including desktop, tablet, and smartphone.
Salesforce Lightning has several elements that let businesses create, manage, and customize their own interface. Salesforce Lightning Component Framework provides a user interface framework for developing flexible web applications for all devices. More specifically, the Lightning Component Framework provides discreet components directly “out of the box,” which gives businesses accessible components that are immediately available to be customized and developed for their own needs. In addition, the Lightning Component Framework uses event-driven architecture, which means that each component can be ascribed to any application event. This framework allows components to be used discretely from each other, or work with each other, depending on the specific needs of each business. The Lightning Design System can bring together standard and customizable components together seamlessly, which allows variable components to work together effortlessly. Using components to build apps facilitates parallel design work, promotes faster development, and augments efficiency. Salesforce Lightning is always connected to the server, but only calls the server when necessary, which maximizes the program’s efficiency and diminishes lag time.
Salesforce Lightning App Builder offers developer tools and design resources which allow companies to build more sophisticated apps easily. Components are available from a drag and drop library, which means that companies can build on a strong architecture instead of having to build individual components from scratch. In addition, the Lightning App Builder allows the apps to be built visually, making App Builder user-friendly and more manageable.
Other key elements of Salesforce Lightning include easily customizable dashboards, opportunity boards, activity feeds, device flexibility, and app scalability. With customizable dashboards, businesses and customers can manage their own visual profile and add the right amount of columns and details, while activity feeds allow for real-time data visibility. Salesforce Lightning’s device flexibility makes it clearly visible and understandable across all devices, intuitively working across a variety of device operating systems. Also, the apps produced individually by businesses can be sold on the AppExchange, which allows business to exchange and collaborate with others in their field.
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