Enabling The Customer Engagement Hub Through Nextgen CTI

Integrate Cisco Finesse and Salesforce High Velocity Sales Now

Connect your Salesforce High Velocity Sales and Cisco Finesse using Tenfold to automatically track and log every call instantly

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About Cisco Finesse

Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. … An agent and supervisor...

About Salesforce High Velocity Sales

Built on the Salesforce App Cloud, the new Lightning Experience combines the new Lightning Design System, Lightning App Builder, and Lightning Components to enable anyone to quickly and easily create modern enterprise...

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform; All calls made on your phone will be automatically logged in Salesforce High Velocity Sales, allowing them to work together, and streamline the customer experience.

Tenfold automatically captures every interaction and natively integrates with all communication platforms including Salesforce High Velocity Sales

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current customer state

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Salesforce High Velocity Sales integration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements

Capture 100% of your customer interactions

80% of customer engagement data is missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.

Actions from your calls to Salesforce High Velocity Sales

Create Tasks in Salesforce High Velocity Sales from Cisco Finesse

Create Contacts in Salesforce High Velocity Sales from Cisco Finesse

Create Leads in Salesforce High Velocity Sales from Cisco Finesse

Create Accounts in Salesforce High Velocity Sales from Cisco Finesse

Create Call in Salesforce High Velocity Sales from Cisco Finesse

Create Activity in Salesforce High Velocity Sales from Cisco Finesse

Call Recording in Salesforce High Velocity Sales from Cisco Finesse

Click to Dial in Salesforce High Velocity Sales from Cisco Finesse

Call Analytics & Call Tracking in Salesforce High Velocity Sales from Cisco Finesse

Local Presence in Salesforce High Velocity Sales from Cisco Finesse

Hear from our Customers

Tenfold is trusted by the companies you rely on everyday

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About Salesforce High Velocity Sales

In 2016, the cloud-based CRM software Salesforce launched Salesforce Lightning, a completely revamped version of Salesforce that allows businesses to design their own applications and integrate them into the Salesforce Cloud App. Salesforce Lightning is the twenty-first century, public version of the component-based framework that produced the Salesforce 1 mobile app, but Lightning is reimagined so that companies can customize and optimize their CRM software to best suit their needs. Salesforce Lightning gives businesses the freedom and flexibility to revamp their user interfaces across a myriad of devices, including desktop, tablet, and smartphone.

Salesforce Lightning has several elements that let businesses create, manage, and customize their own interface. Salesforce Lightning Component Framework provides a user interface framework for developing flexible web applications for all devices. More specifically, the Lightning Component Framework provides discreet components directly “out of the box,” which gives businesses accessible components that are immediately available to be customized and developed for their own needs. In addition, the Lightning Component Framework uses event-driven architecture, which means that each component can be ascribed to any application event. This framework allows components to be used discretely from each other, or work with each other, depending on the specific needs of each business. The Lightning Design System can bring together standard and customizable components together seamlessly, which allows variable components to work together effortlessly. Using components to build apps facilitates parallel design work, promotes faster development, and augments efficiency. Salesforce Lightning is always connected to the server, but only calls the server when necessary, which maximizes the program’s efficiency and diminishes lag time.

Salesforce Lightning App Builder offers developer tools and design resources which allow companies to build more sophisticated apps easily. Components are available from a drag and drop library, which means that companies can build on a strong architecture instead of having to build individual components from scratch. In addition, the Lightning App Builder allows the apps to be built visually, making App Builder user-friendly and more manageable.

Other key elements of Salesforce Lightning include easily customizable dashboards, opportunity boards, activity feeds, device flexibility, and app scalability. With customizable dashboards, businesses and customers can manage their own visual profile and add the right amount of columns and details, while activity feeds allow for real-time data visibility. Salesforce Lightning’s device flexibility makes it clearly visible and understandable across all devices, intuitively working across a variety of device operating systems. Also, the apps produced individually by businesses can be sold on the AppExchange, which allows business to exchange and collaborate with others in their field.