Tenfold automatically captures every interaction and natively integrates with all communication platforms including Saicom
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Saicomintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
Founded in 2007, Phone.com is a virtual phone system company based in Newark, New Jersey, with offices in New York City, San Francisco, and San Diego. The brand has a range of cloud-based, voice over internet protocol (VoIP) phones for small companies and entrepreneurs. Phone.com specializes in virtual office products, voicemail, text voicemail, toll-free numbers, international numbers and business phone services. This medium-sized company has developed an innovative business phone system with more than 50 configured features. The product enhances communications: it connects with other mobile devices and backs up data to the cloud. Phone.com’s executive vice president and chief evangelist is Alon Cohen, who also co-founded VoIP company VocalTec.
Phone.com has a range of cloud-based VoIP phones for businesses, with features such as bulk number porting, call blocking and call forwarding. Users can also save call recordings to the cloud and transfer calls to different departments with a click of a button. One of the most popular features of the company’s VoIP phones is call analytics, which tracks and monitors data and provides users with real-time business intelligence. Unlike conventional landline phones, these devices gather valuable data for problem-solving and decision-making in the workplace. Users can see caller demographics and information like social media profiles and cell providers from a single, easy-to-use dashboard. Phone.com continues to invest in the latest telecommunications technology. Premium features available on their new phone models include voicemail transcription and video conferencing for up to 25 people. In addition, CRM integration provides users with quick access to customer data before, during and after a phone call, and helps businesses better engage with their customers. Staff can also access previous interactions with a customer, add notes to a customer’s account and generate revenue through upselling opportunities.
INC Magazine named Phone.com as one of the fastest growing companies in the U.S. The company has received other honors, too. In 2016, media company TMC gave Phone.com the Internet Telephony Product of the Year Award for their contributions to the VoIP and cloud communications industry. That same year, the company picked up the Customer Experience Innovation Award, an honor bestowed on them by TMC’s customer magazine. In 2015, Alon Cohen was recognized for his achievements in the VoIP industry at ITEXPO, a communications and technology fair. In 2014, the brand was voted one of the fastest growing companies in the U.S. by Deloitte.
START SELLING WITH TENFOLD TODAY
Get the best content on optimizing revenue performance delivered to your inbox.