Tenfold automatically captures every interaction and natively integrates with all communication platforms including Saicom
Tenfold provides immediate transparency across all departments, specific to the current customer state
Ease of Implementation
There is minimal change to end user behavior and as always, no change in existing infrastructure is required with the Tenfold and Saicomintegration
With Tenfold, you also have the ability to innovate by leveraging your current tech stack and operate within current security requirements
Capture 100% of your customer interactions
80% of customer engagement data is missing
Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20% visibility into the activity that your team is doing and not enough to really know what is going on. Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.
Native integration with all communication platforms
Tenfold provides automatic capture of customer interaction data in real-time with minimal change to end user behaviors as well as the flexibility to add/change systems without hidden costs or service fees.
Hear from our Customers
See How Tenfold Helps Companies Have Better Customer Conversations
Nextiva is a cloud-based VoIP communications company that offers office telephony services to small and medium-sized enterprises in the United States and Canada. Founded in 2006, Nextiva was created by Tomas Gorny in Scottsdale, Arizona as a subsidiary of UnitedWeb Inc., a Scottsdale-based holding company that offers online services like cloud communication, website security, payment processing, and web hosting. Aside from Nextiva, UnitedWeb Inc. also owns SiteLock, IPower, and Endurance International Group. It has over one million customers in over 120 countries and employs more than 1,500 people.
Nextiva has several partner organizations. In 2009, Nextiva teamed up with Carbonfund.org, the leading nonprofit climate solutions organization in the USA. The company then joined the Linux Foundation in early 2014, making Linux the operating system of choice for most of Nextiva’s primary servers. Nextiva also partnered with Million Thanks, a nonprofit organization that sends handwritten letters of thanks to US troops.
Nextiva’s bestselling product is Nextiva Office, an easily scalable and low-cost enterprise-grade VoIP platform that allows businesses to transition from a traditional phone system to feature-rich unified communications. It allows employees to collaborate in one system, regardless of their location and preferred mode of communication – whether it be an HD video call or instant message.
Nextiva Office also features the NextOS online portal, which is clean, simple, and flexible enough to manage a feature-packed phone system. It also has a highly redundant network that ensures no downtime, thanks to six points of presence across the United States and SSAE 16-certified data centers.
Another popular Nextiva product is Nextiva Call Center, a comprehensive cloud solution with easy-to-use advanced functionalities. It allows for automatic call distribution so that callers are routed to the right queue and right skilled agent. It can manage multiple remote or mobile agents so that they can log in from anywhere in the globe. Monitoring agent performance is also easy with historical and real-time reporting.
Nextiva has earned several awards in the past, including the Number 1 Business VoIP Provider Award from MyVoIPProvider.com in 2008. It also received the Communications Solutions Product of the Year Award two years in a row in 2010 and 2011. Nextiva Office also won TMC’s Internet Telephony Product of the Year Award in 2011.
The company itself has been recognized for its exceptional services. In 2012, Nextiva received Polycom’s Platinum Award, the highest distinction given by the telecommunications company. The Phoenix Business Journal also named it as one of Phoenix’s Best Places to Work in 2011 and 2012. Nextiva was also listed as one of the fastest-growing companies in Arizona in Deloitte’s 2014 Technology Fast 500 Ranking.
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